Delivering Service Excellence

Customer Service Essentials

Service Recovery

6 Basic Rules of Customer Service

Customer Service Basics

Customer Delight through Quality

Total Quality Process (TQP)

Total Quality Management (TQM)

Useful Tools for Problem Solving

Seven Basic Tools of Quality

Seven Advanced Tools of Quality

Value Stream Mapping (VSM) Poster

Autonomous Maintenance (AM) Poster

Design Thinking Poster

5S Poster

Lean Poster

8 Wastes of Lean Poster

Change Management Poster

Lean Six Sigma DMAIC Poster

Business Process Reengineering Poster

ISO 9001:2015 (QMS) Poster

Change Management Methodology

Organization, Change & HR Models

Change Management Models

Strategic Business Planning Methodology

Key Strategy Models

Design Thinking Frameworks

Innovation Management Models

Lean Management Frameworks

Business Excellence Frameworks

CX Management Models

Business Performance Improvement Models

Leadership & Motivation Theories

Consulting Diagrams, Templates, etc.

VSM Project Template

PDCA Problem Solving Template

Lean Six Sigma Report Template

8D Report Template

Office 5S Audit Checklist

5S Audit Checklist (Manufacturing)