Delivering Service Excellence

Customer Service Essentials

Service Recovery

Total Quality Process (TQP)

Total Quality Management (TQM)

Introduction to Quality

Mistake-Proofing (Poka-Yoke)

Reducing the Cost of Quality (COQ)

Seven Basic Tools of Quality

Seven Advanced Tools of Quality

PDCA Problem Solving

Jidoka

Lean Healthcare

Useful Tools for Problem Solving

Identifying Waste

Failure Mode & Effects Analysis (FMEA)

Advanced Product Quality Planning

TWI Program: Problem Solving (PS)

Kaizen Event Guide

Design Thinking Project Template

Design Thinking: Warm-up Games

Design Thinking Frameworks Ref. Guide

BPI Frameworks Reference Guide

Change Mgmt. Frameworks Ref. Guide

Strategic Business Planning Methodology

Business Excellence Frameworks

Design Thinking Frameworks

Change Management Methodology

Organization, Change & HR Models

Change Management Models

CX Management Models

Lean Management Frameworks

Business Performance Improvement Models

Leadership & Motivation Theories

Consulting Diagrams, Templates, etc.

VSM Project Template

PDCA Problem Solving Template

Lean Six Sigma Report Template

8D Report Template

5S Audit Checklist (Manufacturing)