Delivering Service Excellence

Customer Service Essentials

Service Recovery

Total Quality Process (TQP)

Quality Circles (a.k.a. QCCs)

Total Quality Management (TQM)

Introduction to Quality

Mistake-Proofing (Poka-Yoke)

Reducing the Cost of Quality (COQ)

Seven Basic Tools of Quality

Seven Advanced Tools of Quality

PDCA Problem Solving

Jidoka

Useful Tools for Problem Solving

Failure Mode & Effects Analysis (FMEA)

Advanced Product Quality Planning

TWI Program: Problem Solving (PS)

Design Thinking Project Template

Design Thinking Frameworks Ref. Guide

BPI Frameworks Reference Guide

Change Mgmt. Frameworks Ref. Guide

Business Excellence Frameworks

Strategic Business Planning Methodology

Design Thinking Frameworks

Key Strategy Models

Digital Transformation Frameworks

Change Management Methodology

Organization, Change & HR Models

Change Management Models

CX Management Models

Lean Management Frameworks

Business Performance Improvement Models

Leadership & Motivation Theories

Hoshin Kanri Excel Templates

Consulting Diagrams, Templates, etc.

VSM Project Template

PDCA Problem Solving Template

Lean Six Sigma Report Template

8D Report Template

5S Audit Checklist (Manufacturing)