Delivering Service Excellence

Customer Service Essentials

Service Recovery

6 Basic Rules of Customer Service

Customer Service Basics

Customer Delight through Quality

Total Quality Process (TQP)

Total Quality Management (TQM)

Six Sigma Overview

Reducing the Cost of Quality (COQ)

Seven Basic Tools of Quality

Seven Advanced Tools of Quality

Useful Tools for Problem Solving

Standard Work: The Standard Pig Game

The Blue-Green Game

The Silly Cow Exercise

Strategic Business Planning Methodology

Key Strategy Models

Change Management Methodology

Organization, Change & HR Models

Change Management Models

CX Management Models

Digital Transformation Frameworks

Design Thinking Frameworks

Innovation Management Models

Lean Management Frameworks

Business Excellence Frameworks

Business Performance Improvement Models

Corporate Governance Frameworks

Leadership & Motivation Theories

Consulting Diagrams, Templates, etc.

VSM Project Template

PDCA Problem Solving Template

Lean Six Sigma Report Template

8D Report Template

Waste-finding Checklists (Manufacturing)

5S Audit Checklist (Manufacturing)

Office 5S Audit Checklist

Design Thinking Project Template

5S Poster