Delivering Service Excellence

Customer Service Essentials

Service Recovery

6 Basic Rules of Customer Service

Customer Service Basics

Total Quality Process (TQP)

Total Quality Management (TQM)

Reducing the Cost of Quality

Useful Tools for Problem Solving

Seven Basic Tools of Quality

Seven Advanced Tools of Quality

Business Excellence Frameworks

Design Thinking Frameworks

TPM Frameworks

Lean Management Frameworks

TWI Frameworks

TQM Frameworks

Quality Mgmt Philosophies & Quotes

Strategy & Management Models

Key Management Models

Key Strategy Models

CX Management Models

Business Performance Improvement Models

Frameworks for IT Management

Organization, Change & HR Models

Change Management Models

Team Management Models

Change Management Methodology

Strategic Business Planning Methodology

Effective Presentation - Storyboarding

Leadership & Motivation Theories

Eight Wastes of Lean

Consulting Diagrams, Templates, etc.

VSM Project Template

PDCA Problem Solving Template

Lean Six Sigma Report Template

8D Report Template

5S Audit Checklists (Mfg & Office)

Office 5S Audit Checklist

5S Audit Checklist (Manufacturing)