Design Thinking Training
Innovate & Solve Problems
At Operational Excellence Consulting, our Design Thinking training helps teams solve complex challenges with creativity and precision. We guide you through a proven, human-centered process to spark innovation, enhance collaboration, and design solutions that truly meet customer needs.
What is Design Thinking?
Definition & Purpose
Design Thinking is a human-centred innovation framework that helps organisations understand real user needs, challenge assumptions, and explore creative solutions.
Key Phases in the Process
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Empathize: Observe and listen to understand users’ experiences and pain points.
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Define: Frame the problem clearly based on insights.
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Ideate: Brainstorm creative ideas for solutions.
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Prototype: Build quick, inexpensive models to test ideas.
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Test & Iterate: Gather feedback, refine, and repeat.
Why Design Thinking Adds Value
Solving Wicked Problems
Great for tackling complex, ambiguous challenges where the “problem” isn’t fully known.
Human-Centred Innovation
Focuses on real human behaviour, needs, and experiences—not assumptions—leading to more relevant and satisfactory solutions.
Faster Innovation & Risk Mitigation
With rapid prototyping and testing, you fail fast, learn quickly, and reduce risk before full deployment.
Client Success Stories
WORKSHOP HIGHLIGHT
June 29, 2016
WORKSHOP HIGHLIGHT
June 24, 2023
Design Thinking Training Programs
Learn how to apply Design Thinking mindsets, process and tools to gain deep customer insights and develop innovative products and services.
Learn how to map, analyze and re-imagine the end-to-end customer journey and create new experiences to attract and retain customers.
Learn to apply empathy-driven Design Thinking and the rigor of Systems Thinking to tackle complex challenges and drive sustainable impact.
Learn how to apply Service Design mindsets, process and tools to enhance customer experiences, cultivating loyalty and satisfaction.
Learn how to apply the 4 lenses of critical thinking--analytical, lean, design and systems thinking to solve real business challenges.
Learn how to apply advanced tools, facilitation techniques, and enterprise-level strategies to drive innovation and organizational transformation.
Some Highlights of our Design Thinking Workshop Activities
Uncovering User Insights: A participant delves deeper into understanding user needs, uncovering valuable insights.
Empathy Mapping: Unveiling the emotional journey of customer experience.
Ideation in Full Swing: Unleashing a torrent of creative ideas during the dynamic ideation phase.
Building a low resolution prototype based on an understanding of the user requirements.
Prototyping: Bringing solutions to life through story-boarding and user experiences.
Refining the solution through customer feedback, testing and iterations.
Our Design Thinking Approach
Discovery & Empathy Workshops
We begin with research—user interviews, observations, data—to understand pain points and unmet needs.
Co-creation & Ideation
Facilitated ideation sessions with stakeholders to generate multiple solution ideas, drawing on design, ops, marketing, etc.
Prototyping & Validation
Develop low- and high-fidelity prototypes; test with users; learn from feedback and refine.
Implementation & Continuous Improvement
Support rolling out solutions, training teams, monitoring results, and iterating further.
Who Benefits Most from Design Thinking
Organizations Facing Unclear Problems
Companies dealing with ambiguous challenges or needing new growth / innovation paths.
Teams Seeking Customer Insights & Alignment
Product, service, marketing, UX, ops – anyone centred around user experience and cross-functional collaboration.
Innovation & Change Leaders
Leaders who want to build a culture of experimentation, empathy, and continuous improvement.
