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Transforming the Seafood Experience: Hai Sia Empowers Employees with Customer Journey Mapping Workshop

Jun 2023

Singapore-based seafood supplier, Hai Sia Seafood Pte Ltd, collaborated with Operational Excellence Consulting to conduct a dynamic and insightful Customer Journey Mapping workshop on June 23, 2023. The workshop aimed to empower Hai Sia's employees to cultivate a customer-centric approach and enhance their understanding of customers' needs. Employees had the opportunity to acquire knowledge on customer journey mapping concepts, create design personas, develop effective journey maps, and ideate strategies to elevate the overall customer experience. These invaluable skills would enable Hai Sia to identify areas for improvement, streamline processes, and provide personalized service, ultimately boosting customer satisfaction and loyalty.


Cisco Launches Customer Journey Mapping Workshop to Enhance Customer Experience

Nov 2019

Cisco Systems, Inc. is a U.S. multinational technology conglomerate headquartered in San Jose, California, in the center of Silicon Valley. Cisco develops, manufactures and sells networking hardware, telecommunications equipment and other high-technology services and products. To enhance customer experience for all its customers, partners, resellers and distributors, its Singapore subsidiary Cisco Systems (USA) Pte Ltd is interested in developing its logistics staff and delivery partner in Customer Journey Mapping capability. To this end, it has teamed up with Operational Excellence Consulting to train its employees on the customer journey mapping methodology. The training program involved participants working in teams to create a persona, map the "as is" customer journey, identify improvement opportunities and then redesign new experiences for the target customer.

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Lam Research Singapore Develops 8 Disciplines Problem Solving Capability

Jul 2019

Since 1980, Lam Research has played a key role in contributing to the extraordinary pace of innovation in the semiconductor industry. The company’s market-leading products and services enable their customers to build smaller, faster, more powerful and more power-efficient electronic devices. Lam Research is dedicated to the success of their customers by being the world-class provider of innovative technology and productivity solutions to the semiconductor industry. To this end, its Singapore subsidiary has teamed up with Operational Excellence Consulting to organize a 2-day workshop to equip its engineers with the process and tools based on the world renowned 8D methodology to solve complex problems and improve processes so as to continuousy add value to their customers and the business.

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PSA Singapore Launches Business Model Canvas Workshop at Innovate@SEA Festival

Oct 2018

PSA Singapore operates the world’s largest transhipment hub. It transfers containers from one vessel to another vessel bound for its final destinations, including Asia, Europe, and the Americas. In celebration of PSA's Innovate@SEA Festival 2018 which is an annual week-long event to strengthen the spirit of continuous upskilling, lateral learning and applied creativity amongst PSA staff, the company has partnered with Operational Excellence Consulting to launch a workshop for its management and staff with the aim to familiarize them with the concepts, principles and applications of the innovative Business Model Canvas developed by Strategyzer. 

ASM Assembly Singapore Aims for Business Excellence with the Development of Benchmarking Capability

Jun 2018

ASM Assembly Systems GmbH & Co. KG is a subsidiary of ASM Pacific Technology Ltd. Within the group, ASM Assembly Systems represents the SMT Solutions business segment with the SIPLACE Placement Solutions and DEK Printing Solutions Divisions. In its continual efforts to deliver value-added solutions to its customers and strengthen its competitive profile, its subsidiary ASM Assembly Systems (Singapore) Pte Ltd has adopted the Singapore Business Excellence framework as a holistic model for managing business excellence. To this end, the company has partnered with Operational Excellence Consulting to equip its key stakeholders and project teams with the benchmarking methodology and tools to take its performance to the next level.

Walldorf Consulting Applies Design Thinking Methods and Tools to Project Delivery 
Oct 2017​

Walldorf Consulting AG is a software and consulting company focused on the product of SAP Business Suite and S/4 HANA including consulting for both business processes and technical issues. Based in offices in Walldorf (Germany) and Singapore, the company works jointly with well-known large-scale enterprises all over the world. With the increasing complexity of SAP projects, the company has embarked on enabling its consultants with the capability to apply Design Thinking methods to enhance project delivery and customer experience. To this end, Walldorf Consulting has partnered with Operational Excellence Consulting to deliver a Design Thinking workshop for its consultants with the aim of applying the methodology to the development of business cases and leveraging on the SAP Leonardo - its IoT platform for the innovation, integration and scaling of smart products and services. 

Alsco Singapore Takes Hygiene to New Heights with 5S Implementation

Mar 2018

Founded in 1889, Alsco was recognized by the prestigious Hohenstein Institute for having invented the linen and uniform rental industry. Alsco provides linen and uniform rental services to customers that include restaurants, healthcare, automotive industry and industrial facilities. With over 170 locations, Alsco provides world-class service to over 350,000 customers in 13 countries. To continually improve its service, safety and demonstrate operational excellence, the Alsco Singapore branch has decided to implement 5S as a company-wide initiative. The objective is to empower the various departments to implement the 5S process in their own work areas. To this end, the Alsco Singapore has partnered Operational Excellence Consulting to train a team of managers and supervisors on 5S implementation.

Coherent Expands Lean Deployment with 5S Training for Office Staff
Oct 2017​

Coherent Singapore is the leading manufacturer and integrator of industrial laser systems for applications like marking, cutting, trimming, welding. The company develops leading edge laser solutions for industrial processing and automation with its innovative and cost effective solutions for customers. Since its beginnings in 1966, the company has expanded its business through a combination of internal growth and the strategic acquisition of companies with related technologies. Having initiated an operational excellence program for a number of years and realized tangible improvements in the shopfloor, Coherent Singapore has partnered with Operational Excellence Consulting to deliver a 5S workshop for office staff as a means to continuously embed Lean into the DNA of the organization.

Integrated Health Information Systems (IHiS) Infuses Project Delivery Teams with Design Thinking Mindsets, Methods & Tools 

Apr 2017, Jul 2017​, Nov 2017, Feb 2018

Since its inception in 2008, IHiS has pushed the boundaries in the digitisation of healthcare, architecting the national IT strategies and roadmaps for healthcare, connecting and analysing complex systems across Singapore’s health ecosystem. The seamless integration of data, use of machine learning, and robotics have dramatically improved productivity and enhanced patient safety and experience. IHiS aims to improve Singapore population’s health and health administration by integrating intelligent, highly resilient and cost effective technologies with process and people. In line with the company's mission, IHIS has collaborated with Operational Excellence Consulting to infuse its project delivery teams and support staff with Design Thinking mindsets, methods and tools to enhance overall patient safety and experience. 

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