ROOT CAUSE ANALYSIS (RCA) workshop
From Symptoms to Solutions: Mastering Root Cause Analysis (RCA) with Pareto, Fishbone & 5 Whys
Description
Root Cause Analysis (RCA) is a structured problem-solving approach that identifies and addresses issues at their source. By tackling root causes rather than symptoms, organizations can implement lasting solutions, improve efficiency, reduce costs, and enhance customer satisfaction.
This practical course provides participants with a balanced toolkit for RCA, combining three proven methods: Pareto Chart to identify and prioritize key problems, Fishbone Diagram to systematically explore potential causes, and the 5 Whys Method to drill down to the true root cause. Participants will learn how to apply these techniques effectively and document their findings using the 5 Whys Sheet as a complete RCA report.
Recommended Audience
This course is designed for managers, engineers, supervisors, and professionals involved in problem solving, quality improvement, operations, and continuous improvement initiatives.
Methodology
The course uses a hands-on, practical approach with examples, group discussions, and exercises. Participants will practice using Pareto Charts, Fishbone Diagrams, and the 5 Whys Method in an integrated way, with the 5 Whys Sheet serving as a complete documentation tool from problem definition to action plan.
Learning Objectives
By the end of this course, participants will be able to:
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Recognize the importance of Root Cause Analysis in effective problem solving.
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Use Pareto Charts to identify and prioritize the most significant problems.
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Apply Fishbone Diagrams to systematically explore possible causes.
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Use the 5 Whys Method to drill down to underlying root causes.
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Document the entire RCA process using the 5 Whys Sheet.
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Develop and implement corrective actions with clear accountability and follow-up.
Workshop Outline
Session 1: Introduction to Problem Solving and Root Cause Analysis
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Why RCA is critical for sustainable solutions
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Overview of RCA tools: Pareto, Fishbone, 5 Whys
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Common mistakes and best practices in RCA
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Group activity and presentation
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Introduction to the 5 Whys Sheet
Session 2: Problem Identification and Definition
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Using Pareto Charts to identify and prioritize problems
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Documenting the actual status and defining the ideal situation
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Formulating a clear and concise problem statement
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Group activity and presentation
Session 3: Analyzing Causes
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Using Fishbone Diagram to explore potential causes
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Applying the 5 Whys Method for deeper analysis
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Validating root causes through evidence and logic
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Group activity and presentation
Session 4: Action Planning and Documentation
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Developing corrective measures
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Assigning responsibility (By Whom) and setting deadlines (By When)
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Adding remarks and follow-up actions if measures are ineffective
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Using the 5 Whys Sheet as the final RCA report
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Group activity and presentation
Award of Certificate
Certificate of Attendance will be issued to participants who have attended at least 75% of the workshop
Duration
One day