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Who we are

Operational Excellence Consulting is a management training and consulting firm that is dedicated to helping individuals and organizations become more effective and productive in the post-pandemic new normal.  

What we do

Based in Singapore, we provide corporate learning programs and management advisory services to assist our clients to achieve breakthrough in customer experience and business performance.

Founded with a mission to "helping individuals and organizations become more effective and productive using design thinking and lean management approaches," our aim is to support our clients in designing, managing and executing lasting beneficial change.

One of our unique strengths is going beyond a tools-focused approach to seamlessly integrate the customer experience, business model, people, processes, technology and continuous improvement initiatives to suit the specific needs and situations of our clients.

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Whom we serve

We work with government bodies, multinational corporations and small and medium-sized enterprises of a wide spectrum of industries. 


They include manufacturing, engineering, healthcare, technology, logistics, printing, media, aerospace, defence, financial services and insurance, education, retail, oil and gas, etc.

What we focus

​Our firm's key capabilities are Design Thinking, Customer Experience Re-invention, Business Model Innovation, Lean Process Redesign, Total Quality Management (TQM), Total Productive Maintenance (TPM), Kaizen, Value Stream Improvement, Hoshin Kanri (Policy Deployment), Problem Solving Techniques & Tools (e.g. PDCA, 8D, A3, etc.), Training Within Industry (TWI), and Suggestion System.  

For more information on our services, please contact us.

“Simplicity is the ultimate sophistication.“

Leonardo da Vinci

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consulting services