Who we are
Operational Excellence Consulting is a management training and consulting firm that takes a customer-centric approach to helping organizations in the public and private sectors to build resilience and reimagine a productive workplace in the post-pandemic next normal.
One of our unique strengths is going beyond a tools-focused approach to seamlessly integrate the business model, customer experience, people, processes, technology and continuous improvement initiatives to suit the specific needs and situations of our clients.
What we do
Based in Singapore, we provide corporate learning programs and management advisory services to assist our clients to achieve breakthrough in customer experience and business performance.
Founded with a mission to "transform communities by design and operational excellence approaches," our aim is to support our clients in designing, managing and executing lasting beneficial change.
Whom we serve
We work with government bodies, multinational corporations and small and medium-sized enterprises of a wide spectrum of industries.
They include manufacturing, engineering, healthcare, technology, logistics, printing, media, aerospace, defence, financial services and insurance, education, retail, oil and gas, etc.
What we focus
Our firm's key capabilities are Design Thinking, Customer Experience Management, Business Model Innovation, Lean Process Redesign, Total Quality Management (TQM), Total Productive Maintenance (TPM), Kaizen, Value Stream Improvement, Hoshin Kanri (Policy Deployment), Problem Solving Techniques & Tools (e.g. PDCA, 8D, A3, etc.), Training Within Industry (TWI), Suggestion System and Benchmarking.
For more information on our services, please contact us.
“Simplicity is the ultimate sophistication.“
Leonardo da Vinci