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8D Problem solving

workshop

A Disciplined Approach to Problem Solving.

Description

The 8D (Eight Disciplines) Problem Solving method is a structured, team-based approach used globally to identify, correct, and eliminate recurring problems. Developed by Ford Motor Company and adopted across industries, the 8D framework ensures rigorous root cause analysis, effective containment, and sustainable corrective actions.

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This practical training equips participants with the knowledge and tools to apply each step of the 8D process effectively. Through real-world case studies, guided practice, and group activities, participants will learn how to investigate problems deeply, identify true root causes, prevent recurrence, and communicate solutions clearly. Whether you're in quality, operations, engineering, or support functions, this workshop will sharpen your problem-solving capabilities and align your approach to global quality expectations.

8D Problem Solving Workshop
8D Problem Solving Workshop
8D Problem Solving Workshop

Recommended Audience

Ideal for quality professionals, engineers, team leaders, operations managers, and anyone involved in troubleshooting and resolving problems across departments.

Methodology

This workshop includes:

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  • Step-by-step explanation of the 8D process

  • Group exercises using realistic case examples

  • Hands-on application of key problem-solving tools

  • Templates and checklists for immediate use

Learning Objectives

By the end of the course, participants will be able to:

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  1. Understand the purpose, principles, and structure of the 8D Problem Solving methodology.

  2. Apply each discipline of the 8D approach to resolve quality and process issues.

  3. Identify root causes using tools like 5 Whys and Fishbone Diagram.

  4. Develop and implement effective containment, corrective, and preventive actions.

  5. Document and communicate 8D reports professionally to stakeholders and customers.

Workshop Outline

Module 1: Introduction to 8D Problem Solving

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  • Background and Purpose of the 8D Method

  • When to Use 8D vs. Other Approaches

  • Benefits of Team-Oriented Problem Solving

  • Overview of the 8 Disciplines (D0–D8)

 

Module 2: Problem Clarification and Team Formation

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  • D0: Plan for Solving the Problem

  • D1: Establish the Cross-Functional Team

  • D2: Clearly Define and Describe the Problem

  • Techniques: Problem Statement Checklist, Is/Is Not Analysis

 

Module 3: Containment and Root Cause Analysis

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  • D3: Develop Interim Containment Actions

  • D4: Identify and Verify Root Causes

  • Tools: 5 Whys, Fishbone Diagram, Pareto Analysis

  • Common Pitfalls in Root Cause Identification

Module 4: Corrective and Preventive Action Planning

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  • D5: Choose and Verify Permanent Corrective Actions

  • D6: Implement and Validate Corrective Actions

  • D7: Prevent Recurrence (systemic improvements, lessons learned)

  • Ensuring Actions Address Root Causes Fully

 

Module 5: Closure and Reporting

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  • D8: Recognize Team and Document the Process

  • Writing Clear and Complete 8D Reports

  • Communicating with Customers and Auditors

  • Integrating 8D with CAPA and ISO/QMS Requirements

Award of Certificate

Certificate of Attendance will be issued to participants who have attended at least 75% of the workshop

Duration

2 days

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