Cost of Quality (CoQ) Training Presentation (PowerPoint PPT Deck)

DESCRIPTION

The Cost of Quality (CoQ) Training Presentation is a facilitation‑ready deck that helps organizations understand, measure, and manage the costs associated with quality.

Unlike RCA or QC tool-specific decks, CoQ focuses on the financial impact of quality performance — breaking down costs into prevention, appraisal, internal failure, and external failure categories. This presentation equips leaders and teams with the knowledge to identify hidden costs, justify investments in quality improvement, and drive sustainable business performance.

Note: This training package includes:

1. Reducing the Cost of Quality PPT training presentation (PowerPoint)

2. COQ poster (PDF, in color and monochrome, printable in A3 size)

3. The Inspection Exercise (PowerPoint)

LEARNING OBJECTIVES

Understand the concept and importance of Cost of Quality.
Learn the four categories of CoQ: prevention, appraisal, internal failure, and external failure.
Acquire skills to measure and analyze quality-related costs.
Develop strategies to reduce CoQ and improve organizational performance.

CONTENTS

Introduction to Cost of Quality – Definition, purpose, and benefits.
The Four Categories of CoQ –
1. Prevention Costs – Training, quality planning, process improvement.
2. Appraisal Costs – Inspection, testing, audits.
3. Internal Failure Costs – Scrap, rework, downtime.
4. External Failure Costs – Warranty claims, returns, customer dissatisfaction.
Measuring CoQ – Methods, metrics, and data collection approaches.
Analyzing CoQ – Identifying trends, root causes of quality costs, and areas for improvement.
Reducing CoQ – Strategies to shift costs from failure to prevention and appraisal.
Case Examples – Illustrations of CoQ analysis in practice.
Sustaining CoQ – Pitfalls and best practices.

You may also be interested in the following training presentations (sold separately):