SYSTEMS THINKING
WORKSHOP
See the whole. Solve the root. Shift the system.
Description
In today’s volatile, uncertain, and interconnected environment, organizations must go beyond linear thinking to address complexity and change. Systems Thinking equips leaders and teams to see patterns, uncover root causes, and design interventions that create lasting impact rather than short-term fixes.
This workshop helps participants move from reacting to symptoms toward understanding the structures, interdependencies, and feedback loops that shape outcomes across functions and processes. By learning to think in systems, participants develop a deeper awareness of how decisions ripple across teams, customers, and the wider ecosystem.
Through hands-on mapping exercises, simulations, and real-world examples, participants will learn how to see the whole, solve the root, and shift the system — developing the mindset and tools to navigate complexity with clarity, collaboration, and purpose.
Recommended Audience
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Leaders, managers, and professionals who manage complex challenges and cross-functional initiatives — including those in strategy, operations, marketing, HR, innovation, transformation, and customer experience.
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Teams seeking to improve collaboration, prevent recurring issues, and drive sustainable results through systemic insight.
Training Methodology
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Practical, facilitation-led workshop mixing short concept briefings, guided exercises, case studies and team application.
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Participants immediately apply tools to organizational scenarios and leave with an evidence-based action plan.
Learning Objectives
By the end of the program, participants will be able to:
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Explain core systems concepts such as feedback, stocks and flows, delays, and mental models.
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Use visual tools (Iceberg Model, Causal Loop Diagrams, System Maps) to uncover systemic causes and feedback loops.
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Identify leverage points and design interventions that prevent unintended consequences.
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Integrate human-centred and systems perspectives to create sustainable solutions.
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Apply a structured systems approach to strategic and operational challenges.
Workshop Outline
Session 1 – Foundations of Systems Thinking
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Systems mindset: events → patterns → structures → mental models
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Why symptoms recur: feedback, delays, and non-linear effects
Session 2 – Seeing the System
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Mapping techniques: system maps, stock and flow sketches, stakeholder webs
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Iceberg Model: moving from events to underlying structures
Session 3 – Causal Loop & Behaviour Mapping
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Building Causal Loop Diagrams (CLDs) for real problems
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Identifying reinforcing vs. balancing loops and time delays
Session 4 – Systems Archetypes & Leverage Points
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Common archetypes (limits to growth, shifting the burden, fixes that fail)
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Finding high-impact leverage points for sustainable change
Session 5 – Human-Centred Systems Design
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Integrating empathy, journey maps and persona insights into system design
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Prototyping small interventions that align with systemic dynamics
Session 6 – Application & Action Plan
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Team case challenge: map problem → propose interventions → test assumptions
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Implementation roadmap, KPIs, and follow-through for sustained change
Award of Certificate
Certificate of Attendance will be issued to participants who have attended at least 75% of the workshop
Duration
1-day and 2-day formats available