Operational Excellence Consulting Blog

Reimagine & Create New Customer Experiences

by Allan Ung Walk in your customers' shoes to reimagine and create compelling end-to-end customer experiences. “You’ve got to start with...

Covid-19 & The Importance Of Quality

by Allan Ung During the first two decades of the 21st century, many companies and organisations have jumped onto the bandwagon of Lean...

Improving Office Productivity With 5S Principles

by Allan Ung "A journey of a thousand miles must begin with the first step." - Lao Tzu, a famous Chinese Philosopher Around the world,...

Training Within Industry (TWI) - The Missing Link In Lean Management

by Allan Ung In September 1990, my colleague and I participated in a technical training program for instructors held at the Panasonic...

Make Change That Lasts

by Allan Ung Change is the only constant. ~ Heraclictus , Greek Philosopher Change is the only constant in the work environment. Whether...

Give Your Staff A Say

by Allan Ung When employees leave — especially the good performers — this translates into a higher cost for employers to replace lost...

Dump The Waste!

by Allan Ung Sharpen your Competitive Edge by Eliminating Non-Value-Added Activities in your Organization Recession or boom, companies...