Having led multiple business performance improvement initiatives/programs in various industries, we have developed a unique consulting approach in delivering business value for our clients:
1. Value Creation Process
Our firm believes that focusing on client's interests, delivering business value and building trust underpins all our client relationships. Our value creation process is a client-focused and holistic system designed to create positive, sustainable change and delivering value to our client's business. We use a consistent management consulting methodology that leverages on a unique two-pronged approach to value creation and customer satisfaction:
2. Industry Experience
With our team’s extensive experience in CX Management and Lean Process Redesign, we have been instrumental in driving operational excellence initiatives for a wide spectrum of industries and organizations, and have a proven track record of delivering operational improvements leading to significant cost savings and cash flow gains.
Our consultants have been trained in Japan and have held senior management and Lean Six Sigma positions in manufacturing and service organizations and also possess relevant qualifications in Lean and/or Six Sigma by globally recognized organizations.
3. Global Perspective
In today's integrated global economy, it is essential that consultants have the ability to think globally and act locally. Our consultants have managed global operations and led key change initiatives in Asia Pacific, North America and Europe. With their global perspective and experience in working jointly with multi-cultural teams, and coupled with our operational excellence skills, our consultants are able to implement changes much faster than our competitors.
4. Management Direction & Perspective
Our consultants work with the CEO or management teams for guidance at the strategic and operational levels. By taking an end-to-end, process-based approach, projects are jointly selected and prioritized before they are implemented.
When considering potential improvements, our consultants evaluate impacts from the perspective of the CEO or management team. This requires the project team to look beyond the short-term benefits to individual work groups. By taking this broad perspective, we avoid the common temptation to pursue localized and limited-scope improvements at the expense of the company’s long-term goals and objectives.
5. Customized Approach for Client Needs & Situations
Operational excellence is a journey - not a fashion. We work closely with clients to focus on the areas where they matter. By taking a joint-team approach, we help them to put out the fires, create stability in their critical business processes and then use appropriate Design and/or Operational Excellence tools and techniques to move up to the next level of business performance.
Unlike some of our competitors, we will not tell our clients to dump PDCA in favor of DMAIC, discard TQM in favor of Six Sigma, convert all employees into a Green Belt overnight or any "flavor of the year". Our consultants will not force fit “canned solutions” or impose improvement tools and techniques that are unsuitable for the client’s environment. Instead, we take pride in our ability to develop and tailor approaches for specific client needs and situations.
6. Project Management and Change Management
It is not uncommon to see projects fail or go beyond the schedule as a result of poor project management and/or change management. In our firm, we build all improvement projects on top of our consultants' solid foundations of project management and change management capabilities. With this approach, we ensure that not only project objectives and milestones are achieved, people and processes are equally harmonized and sustainable.
7. Results Focused
Unlike some of the competitors who often get obsessed with the "tools", our consultants take a process and results-focused approach around customer satisfaction, productivity gains and financial savings. In every improvement initiative, we evaluate the end-to-end value chain, define a clear and quantifiable goal, percentage of improvement and cost savings. Business decisions can then be based on facts. Once an initiative is implemented, we track, follow up on the results and initiate countermeasures if necessary.