Allan UngMar 255 minRevolutionizing Public Transit: The Redesign of SMRT's Chimes for a Better Commuter ExperienceAllan Ung Inside the MRT train, Singapore. (Credit: ProjectManhattan, CC BY-SA 3.0) Introduction SMRT, Singapore's prominent public...
Allan UngMar 64 minDigital Transformation: Bridging the Customer Service GapAllan Ung Bridging the Gap Between Digital Transformation and Customer Experience in Customer Service In today's digital age, businesses...
Allan UngFeb 95 minNavigating the Maze of Online Shopping on Shopee: Lessons Learned from a Wrong Product DeliveryAllan Ung Navigating Online Shopping Woes: Lessons from Shopee's Wrong Product Delivery "Your most unhappy customers are your greatest...
Allan UngJan 225 minDesigning Commuter Solutions with Design Thinking: A SimplyGo ChronicleAllan Ung Fare gates at a Singapore train station (Photo: Vulcan Post) "You've got to start with the customer experience and work back...
Allan UngJan 154 minKaizen in the Modern Business Landscape: A Timeless Approach to Continuous ImprovementAllan Ung "Kaizen means ongoing improvement involving everybody, without spending much money." Masaaki Imai Introduction Kaizen, a...