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Digital Transformation in Customer Service: How to Bridge the Experience Gap
Discover how digital transformation is revolutionizing customer service. Learn from Allan Ung, a Principal Consultant at a Singapore-based consulting firm.

Allan Ung
Mar 6, 20244 min read


Shopee Online Shopping: Lessons from a Wrong Product Delivery Experience
Explore the pitfalls of online shopping on Shopee. Learn from real-life wrong product delivery scenarios and enhance your customer journey. Get insights now!

Allan Ung
Feb 9, 20245 min read


Design Thinking for Commuters: How SimplyGo is Shaping Better Travel
Uncover the power of Design Thinking with SimplyGo and revolutionize your commuter solutions. Dive into the SimplyGo Chronicle for expert insights!

Allan Ung
Jan 22, 20245 min read


Kaizen in Business Today: Why Continuous Improvement Still Matters
Kaizen remains as a relevant and vital methodology for modern businesses, providing a framework for continuous improvement that empowers organizations in a rapidly evolving business landscape.

Allan Ung
Jan 15, 20244 min read


A3 Hoshin Planning: The Strategy Tool That Bridges Execution Gaps
A3 Hoshin Planning is a strategic deployment framework that empowers organizations to navigate from their Current State to a Desired State. Unlike traditional planning approaches, A3 Hoshin focuses on prioritizing crucial aspects, allowing leaders to concentrate on what truly matters without being overwhelmed by unnecessary details. This transformative process serves as a clear path for organizations to streamline efforts, foster continuous improvement, and achieve strategic

Allan Ung
Dec 29, 20233 min read


Digital Transformation Step-by-Step: Your Guide to Successful Implementation
Unlock the secrets to successful digital transformation with our step-by-step guide. Learn the best practices to streamline your processes and drive growth.

Allan Ung
Sep 29, 20234 min read


Customer-Centric Value Proposition Canvas: How to Create Offers That Sell
Unlock your business's potential with a customer-centric value proposition canvas. Learn how to understand your customers' needs and create value they want. Explore the power of this tool in our latest blog post.

Allan Ung
Aug 19, 20233 min read


Cost of Quality (COQ) System: How It Can Save Your Business Money
Discover the advantages of a Cost of Quality (COQ) system for your business. Learn how to prepare for a COQ program to ensure its successful implementation and sustaining the system.

Allan Ung
Apr 21, 20236 min read


Process Streamlining: 9 Proven Cost-Saving Approaches for Your Business
Discover 9 cost-saving approaches to boost profitability through process streamlining. Learn how process streamlining enhances profitability today!

Allan Ung
Apr 20, 20238 min read


Visual Management: 10 Tools to Supercharge Team Productivity
In this blog, we discuss the definition and importance of visual management, its applications in lean manufacturing, the benefits it offers, and ten various visual management techniques and tools that organizations can use to achieve their objectives.

Allan Ung
Apr 19, 202310 min read
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