Design Thinking

Crafting Customer-Centric Brilliance: The Art of the Value Proposition Canvas

by Allan Ung "Above all else, align with customers. Win when they win. Win only when they win.” Jeff Bezos Introduction In today's...

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Sustainability: A Shared Responsibility for a Better World

by Allan Ung "The greatest threat to our planet is the belief that someone else will save it." Robert Swan Sustainability has become an...

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Design Thinking: A Cyclical Approach to Innovation

by Allan Ung "Design is not what is looks like or feels like. Design is how it works." Steve Jobs Introduction Design thinking is a...

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Why Customer Journey Mapping is Critical for Business Success

by Allan Ung “You’ve got to start with the customer experience and work back toward the technology – not the other way around.” Steve...

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Unlocking Employee Engagement: The Power of Staff Suggestion Systems

by Allan Ung When employees leave — especially the good performers — this translates into a higher cost for employers to replace lost...

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