design thinking | oeconsulting

Navigating the Digital Transformation Process: Phases, Steps, and Best Practices

by Allan Ung “The future is digital. It’s not a question of if; it’s a question of when.” Marc Benioff Salesforce CEO Introduction In...

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Crafting Customer-Centric Brilliance: The Art of the Value Proposition Canvas

by Allan Ung "Above all else, align with customers. Win when they win. Win only when they win.” Jeff Bezos Introduction In today's...

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The 10 Pitfalls of Problem Solving: Don't Let These Mistakes Hold You Back

by Allan Ung "The definition of insanity is doing the same thing over and over again and expecting different results." Albert Einstein...

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From Good to Great: Transforming Your Customer Service Strategy

by Allan Ung "When dealing with people, remember you are not dealing with creatures of logic, but creatures of emotion.” Dale Carnegie In...

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The Power of Root Cause Analysis (RCA): Solving Problems for Good

by Allan Ung “When we fail to grasp the systemic source of problems, we are left to "push on" symptoms rather than eliminate underlying...

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Hoshin Planning: The Ultimate Strategy for Sustainable Growth

by Allan Ung Introduction In today's competitive business environment, strategic planning is essential for organizations to stay ahead of...

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Design Thinking: A Cyclical Approach to Innovation

by Allan Ung "Design is not what is looks like or feels like. Design is how it works." Steve Jobs Introduction Design thinking is a...

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How to Craft Effective Customer Journey Maps for Business

by Allan Ung Steve Jobs once wisely stated, "You've got to start with the customer experience and work back toward the technology – not...

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