Sustainability: Building a Future Where People, Planet, and Profit Thrive
Allan Ung Image: Unsplash "The greatest threat to our planet is the belief that someone else will save it." Robert Swan In today's...
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Allan Ung
Mar 255 min read
Revolutionizing Public Transit: The Redesign of SMRT's Chimes for a Better Commuter Experience
Allan Ung Inside the MRT train, Singapore. (Credit: ProjectManhattan, CC BY-SA 3.0) Introduction SMRT, Singapore's prominent public...
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Allan Ung
Jan 225 min read
Designing Commuter Solutions with Design Thinking: A SimplyGo Chronicle
Allan Ung Fare gates at a Singapore train station (Photo: Vulcan Post) "You've got to start with the customer experience and work back...
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Allan Ung
Sep 29, 20234 min read
Digital Transformation: A Step-by-Step Guide for Successful Implementation
Allan Ung “The future is digital. It’s not a question of if; it’s a question of when.” Marc Benioff Salesforce CEO Introduction In...
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Allan Ung
Aug 19, 20233 min read
The Power of a Customer-Centric Value Proposition Canvas
Allan Ung Introduction In today's fast-paced business landscape, understanding your customers' needs and creating compelling value...
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Allan Ung
Apr 11, 20234 min read
The 10 Pitfalls of Problem Solving: Don't Let These Mistakes Hold You Back
Allan Ung "The definition of insanity is doing the same thing over and over again and expecting different results." Albert Einstein...
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Allan Ung
Mar 31, 20237 min read
Transforming Your Customer Service Strategy: How to Go From Good to Great
Allan Ung "When dealing with people, remember you are not dealing with creatures of logic, but creatures of emotion.” Dale Carnegie In...
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Allan Ung
Mar 30, 20234 min read
Uncovering the Source: How Root Cause Analysis Can Solve Problems Permanently
Allan Ung “When we fail to grasp the systemic source of problems, we are left to "push on" symptoms rather than eliminate underlying...
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Allan Ung
Feb 26, 20235 min read
Hoshin Planning: The Ultimate Strategy for Sustainable Growth
by Allan Ung Introduction In today's competitive business environment, strategic planning is essential for organizations to stay ahead of...
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Allan Ung
Feb 25, 20234 min read
Design Thinking: A Cyclical Approach to Innovation
Allan Ung "Design is not what is looks like or feels like. Design is how it works." Steve Jobs Introduction Design thinking is a...
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