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Sustainability: Building a Future Where People, Planet, and Profit Thrive
Allan Ung Image: Unsplash "The greatest threat to our planet is the belief that someone else will save it." Robert Swan In today's...
Allan Ung
Jun 1, 20243 min read
18 views


Revolutionizing Public Transit: The Redesign of SMRT's Chimes for a Better Commuter Experience
Allan Ung Inside the MRT train, Singapore. (Credit: ProjectManhattan, CC BY-SA 3.0 ) Introduction SMRT, Singapore's prominent public...
Allan Ung
Mar 25, 20245 min read
134 views


Design Thinking for Commuters: How SimplyGo is Shaping Better Travel
Allan Ung Fare gates at a Singapore train station (Photo: Vulcan Post) "You've got to start with the customer experience and work back...
Allan Ung
Jan 22, 20245 min read
325 views


Digital Transformation Step-by-Step: Your Guide to Successful Implementation
Allan Ung “The future is digital. It’s not a question of if; it’s a question of when.” Marc Benioff Salesforce CEO Introduction In...
Allan Ung
Sep 29, 20234 min read
100 views


Customer-Centric Value Proposition Canvas: How to Create Offers That Sell
Allan Ung Introduction In today's fast-paced business landscape, understanding your customers' needs and creating compelling value...
Allan Ung
Aug 19, 20233 min read
153 views


The 10 Pitfalls of Problem Solving: Don't Let These Mistakes Hold You Back
Allan Ung "The definition of insanity is doing the same thing over and over again and expecting different results." Albert Einstein...
Allan Ung
Apr 11, 20234 min read
1,079 views


Customer Service Strategy: How to Go from Good to Great
Allan Ung "When dealing with people, remember you are not dealing with creatures of logic, but creatures of emotion.” Dale Carnegie In...
Allan Ung
Mar 31, 20237 min read
84 views

Root Cause Analysis: The Key to Solving Problems Permanently
Allan Ung “When we fail to grasp the systemic source of problems, we are left to "push on" symptoms rather than eliminate underlying...
Allan Ung
Mar 30, 20234 min read
197 views

Hoshin Planning: The Strategy That Drives Sustainable Business Growth
Allan Ung Introduction In today's competitive business environment, strategic planning is essential for organizations to stay ahead of...
Allan Ung
Feb 26, 20235 min read
193 views


Design Thinking: The Cyclical Process That Fuels Innovation
Allan Ung "Design is not what is looks like or feels like. Design is how it works." Steve Jobs Introduction Design thinking is a...
Allan Ung
Feb 25, 20234 min read
484 views
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