The 10 Pitfalls of Problem Solving: Don't Let These Mistakes Hold You Back
by Allan Ung "The definition of insanity is doing the same thing over and over again and expecting different results." Albert Einstein...
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Allan Ung
- Mar 31
- 7 min
From Good to Great: Transforming Your Customer Service Strategy
by Allan Ung "When dealing with people, remember you are not dealing with creatures of logic, but creatures of emotion.” Dale Carnegie In...
71 views
Allan Ung
- Mar 30
- 4 min
The Power of RCA: Solving Problems for Good
by Allan Ung “When we fail to grasp the systemic source of problems, we are left to "push on" symptoms rather than eliminate underlying...
64 views
Allan Ung
- Feb 26
- 5 min
Hoshin Planning: The Ultimate Strategy for Sustainable Growth
by Allan Ung Introduction In today's competitive business environment, strategic planning is essential for organizations to stay ahead of...
80 views
Allan Ung
- Feb 25
- 4 min
Design Thinking: A Cyclical Approach to Innovation
by Allan Ung "Design is not what is looks like or feels like. Design is how it works." Steve Jobs Introduction Design thinking is a...
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Allan Ung
- Sep 14, 2021
- 4 min
Why Customer Journey Mapping is Critical for Business Success
by Allan Ung “You’ve got to start with the customer experience and work back toward the technology – not the other way around.” Steve...
122 views
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