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Customer Journey Mapping: How to Design Experiences That Win Customers
by Allan Ung Steve Jobs once wisely stated, "You've got to start with the customer experience and work back toward the technology – not...

Allan Ung
Sep 14, 20213 min read
260 views


TQM in Crisis Management: How Quality Helped Businesses Navigate Covid-19
by Allan Ung "Quality has to be caused, not controlled.” Philip Crosby In recent years, Lean Manufacturing has gained popularity as a...

Allan Ung
Sep 13, 20212 min read
452 views


Streamlining Your Workplace: The Power of 5S Principles
Allan Ung "Good workplaces develop beginning with the 5S's. Bad workplaces fall apart beginning with the 5S's.” Dr. Hiroyuki Hirano In...

Allan Ung
Jun 30, 20163 min read
1,741 views


Becoming Lean: How to Eliminate Waste and Stay Competitive
by Allan Ung Recession or boom, companies need to sharpen their competitive edge by applying Lean Management principles to cost reduction...

Allan Ung
Jun 29, 20164 min read
234 views
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