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American Express
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File Size: 28.6 MB


Number of Slides: 106


Terms of Usage

Training Presentation/Powerpoint:

Introduction to Quality



In today's business, quality is as important as it was ever before. As a key driver of customer satisfaction, quality transcends from products and services to the business model and customer experience. Moreover, successful Lean organizations in Japan are built on a strong foundation of quality. For without quality, delivering faster or cheaper is of no value to the customer.

This presentation introduces the basic concepts, philosophies and principles of quality. It includes the definitions of quality, benefits of quality improvement, teachings of the quality gurus, key elements of total quality, business excellence models, quality system and the methods and tools for quality improvement.

Also highlighted are the key quality mindsets and practices at the individual level: inspection is a poor substitute for quality; treat the next process as customer; quality begins with me; continuous improvement; and personal quality standards. 

NOTE: This training package includes:
1. Introduction to Quality PPT training presentation (PowerPoint format, 16:9 widescreen)
2. The Inspection Exercise (PowerPoint format, 4:3 standard screen)


Learning Objectives

  1. Gain knowledge on the key concepts, philosophies and principles of Quality

  2. Understand the Total Quality frameworks, methods and tools

  3. Identify the challenges and best practices of Total Quality


  1. Key Concepts of Quality

  2. Quality Philosophies and Principles

  3. Quality Frameworks and Models

  4. Quality Improvement Methods and Tools

  5. Challenges and Best Practices​

You may also be interested in the following training presentations (sold separately):

  1. A3 Problem Solving Process & Tools

  2. 8D Problem Solving Process & Tools

  3. PDCA Problem Solving Process & Tools

  4. 5 Steps of Problem Solving

  5. Business Process Reengineering (BPR)

  6. Problem Solving & Visualization Tools

  7. Advanced Product Quality Planning (APQP)

  8. Failure Mode & Effects Analysis (FMEA)

  9. Mistake-Proofing

  10. Total Quality Management

  11. Root Cause Analysis

  12. Reducing the Cost of Quality

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