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Business Process Reengineering (BPR)
American Express
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File Size: 27 MB


Number of Slides: 157


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Business Process Reengineering (BPR)


In this Business Process Reengineering (BPR) presentation, we delve into the dynamic landscape of modern business, influenced by the three Cs: customers, competition, and change. Traditional organizations, originally designed for stability and mass production, now face challenges in a world that demands flexibility and swift adaptability.

While automation has its merits, its scope often falls short of driving fundamental performance improvements. Enter BPR, spearheaded by 
Michael Hammer and James Champy, which transcends mere automation. BPR is synonymous with radical redesign, a transformative approach that seamlessly integrates with modern technologies like AI and ML. It's about reimagining entire processes and organizational structures, with digital transformation technologies playing a supporting role.

BPR's relevance remains paramount, particularly in the current landscape where the pandemic has accelerated digital transformation efforts. Organizations are turning to BPR to not only enhance customer experiences but also to optimize operations and achieve transformative results. Digital transformation technologies, strategically integrated into the BPR framework, serve as enablers for this comprehensive process redesign.

Our presentation introduces the core concepts of BPR, positioning it at the forefront of organizational evolution, supported by the seamless integration of digital transformation technologies. Drawing insights from successful BPR implementations at companies like Hallmark, Taco Bell, and Xerox, we highlight the immense potential of this approach. It goes beyond traditional IT applications, unlocking substantial cost savings, elevating customer satisfaction, and enhancing operational flexibility. This balanced narrative empowers management teams to navigate the BPR journey effectively in the modern era, where process redesign and digital transformation go hand in hand.

Note: This training package includes:

  1. BPR PPT training presentation (PowerPoint format)

  2. BPR poster (PDF format, in color and monochrome, printable in A3 size)

Learning Objectives


  1. Acquire a comprehensive understanding of the principles and modern concepts of Business Process Reengineering (BPR).

  2. Familiarize with the distinctive characteristics of reengineered processes in the context of contemporary business practices.

  3. Learn a structured and technologically-informed approach to transform processes, optimizing them for maximum productivity.

  4. Gain insights into the profound impacts of BPR on organizational dynamics and acquire guidelines for effective change management in the digital era.



  1. Key Concepts & Principles

  2. Process Management

  3. Overview of BPR

  4. Organizing for BPR

  5. Process Diagnosis

  6. Process Redesign

  7. Process Deployment

  8. Organizational Impact of BPR

  9. Guidelines for Change Management

  10. Pitfalls to Avoid

Additional concepts covered include: Customer-centricity, Green Fields approach, Mental Models (The Fifth Discipline, Peter Senge), Process Ownership, Process Mapping, Process Benchmarking (Robert Camp), use of digital technologies as a key enabler, Failure Modes & Effects Analysis (FMEA), impacts of changes on the employees, roles of management and process structures, reasons why people fear change, and the Change Curve (Elisabeth Kubler-Ross).

You may also be interested in the following training presentations (sold separately):

  1. A3 Problem Solving Process & Tools

  2. 8D Problem Solving Process & Tools

  3. PDCA Problem Solving Process & Tools

  4. 5 Steps of Problem Solving

  5. Business Process Reengineering (BPR)

  6. Problem Solving & Visualization Tools

  7. Advanced Product Quality Planning (APQP)

  8. Failure Mode & Effects Analysis (FMEA)

  9. Mistake-Proofing

  10. Total Quality Management

  11. Root Cause Analysis

  12. Reducing the Cost of Quality

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