File Type: PowerPoint (pptx)


File Size: 21.7 MB


Number of Slides: 286


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Training Presentation/Powerpoint:

8D Problem Solving Process



The 8D (Eight Disciplines) approach is a robust and systematic problem solving process that is widely adopted in the manufacturing, process and other industries. Popularized by Ford Motor Company, the 8D methodology has proven to be highly effective in product and process improvement.


Following the logic of the PDCA cycle, the 8D process enables problem solving teams to identify root causes, develop proper actions to eliminate root causes, and implement permanent corrective action to prevent recurrence. It includes key analytical tools such as Is/Is Not Analysis and Root Cause Analysis using 5 Whys and the Fishbone Diagram.

This highly detailed training presentation will help you to teach employees in your company or organization to better understand team dynamics and solve problems using a disciplined approach. 

Note: This training presentation comes with a complimentary 8D Report Worksheet (in Word format) and Is/Is Not Worksheet (in Excel format).


Learning Objectives​ 

  1. Understand the key concepts and principles of 8D problem solving

  2. Understand the dynamics of team-based problem solving

  3. Define the roles of the 8D problem solving team

  4. Familiarize with the use of analytical tools in the 8D process

  5. Describe the objective of each step of the 8D process

  6. Define the critical success factors for effective 8D problem solving


1.  Key Concepts & Principles of 8D Problem Solving

  • The blind men and an elephant

  • Common pitfalls in problem solving

  • What is a problem?

  • What is problem solving?

  • What problem solving is not

  • Impact of problem solving

  • Problem solving philosophy

  • Benefits of problem solving

  • What is 8D problem solving?

  • Applying 8D methodology

  • Why Use 8D?

  • Overview of 8D problem solving process


2. Team Approach to 8D Problem Solving

  • What is a team?

  • Types of teams

  • Qualities of an effective team

  • Why do we need teamwork in problem solving?

  • Why is teamwork important?

  • Characteristics of healthy teamwork

  • Working together as a team

  • Team member ground rules

  • Keys to team success

  • Tuckman's model of team development stages


3. Roles of 8D Problem Solving Team

  • What is a problem solving team?

  • Role of the champion

  • Role of the team leader

  • Role of the team member

  • Role of the facilitator

  • Problem solving team's maxims

  • Ingredients for problem solving team success


4.  Review of Analytical Tools in 8D

  • Brainstorming rules

  • Affinity diagram

  • 5W2H

  • Is / Is not

  • Control charts

  • 5 whys

  • Cause and effect diagram

  • Mistake-proofing

  • Relationship between 8D and FMEA

5.  8D Problem Solving Process – The Step by Step Approach

  • Types of problem solving techniques

  • 8D process model is based on the PDCA approach

  • Importance of an 8D report

  • D0: Plan

  • D1: Establish the team

  • D2: Describe the problem

  • D3: Develop an interim containment action

  • D4: Define and verify root cause

  • D5: Choose and verify permanent corrective action

  • D6: Implement and validate permanent corrective action

  • D7: Prevent recurrence

  • D8: Recognize the team

6.  Preparing the 8D Report

  • The 8D report template

7.  Critical Success Factors​


  • Additional slides covering common tools such as Flowchart, Gantt Chart, Check Sheet, Run Chart (Graphs), Pareto Chart, Histogram and Scatter Diagram.


You may also be interested in the following related documents (sold separately):

  1. Advanced Product Quality Planning (APQP)

  2. Failure Mode & Effects Analysis (FMEA)

  3. PDCA Problem Solving Technique & Tools

  4. Root Cause Analysis

  5. Seven Basic Quality Tools

  6. Seven Advanced Quality Tools

  7. Reducing the Cost of Quality

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