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File Size: 41.0 MB


Number of Slides: 181


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Training Presentation/Powerpoint:

Total Quality Management (TQM)



Total Quality Management (TQM)
is a holistic approach to achieving long-term success that transcends mere processes or outcomes. At its core, TQM views continuous improvement as a perpetual process rather than a short-lived objective. It instills a mindset where every facet of an organization is seen as a potential source of refinement, from attitudes and practices to systems and structures. TQM is a transformative journey that involves everyone in the organization, fostering a shared commitment to quality and excellence.

The benefits of embracing TQM are as abundant as they are profound. Organizations that integrate TQM principles experience improved operational efficiency, heightened customer satisfaction, reduced costs, and enhanced employee morale. By fostering a culture of continuous improvement, TQM empowers organizations to adapt to changing environments, seize opportunities, and exceed customer expectations. TQM doesn't merely lead to success; it becomes a compass guiding organizations towards sustainable excellence.

In today's fast-paced business landscape, the principles of TQM remain as relevant as ever. As markets evolve, customer demands become more intricate, and competition intensifies, TQM equips organizations with the agility to navigate these challenges. Moreover, TQM synergizes harmoniously with Lean, Six Sigma, and Design Thinking methodologies.

By teaching this presentation, employees will understand the importance of making a personal commitment to quality, focus on satisfying both internal and external customer requirements, and working as a team to improve quality. 

This TQM PPT training presentation includes quality philosophies from key quality leaders such as W. E. Deming, J. M. Juran and Philip Crosby, and provides a summary of process management, steps for TQM implementation, key tools and techniques for total quality as well as the key business excellence and quality management models.


Note: This training package includes:

1. TQM PPT training presentation (PowerPoint format, 16:9 widescreen)

2. The Inspection Exercise (PowerPoint format, 4:3 standard screen)


Learning Objectives

  1. ​Explain the meaning of Total Quality Management (TQM)

  2. Identify key leaders in the field of quality and their philosophies

  3. Identify characteristics of the TQM philosophy

  4. Understand the importance of process management and measuring the cost of quality

  5. Describe the key business excellence and quality models

  6. Describe Total Quality leadership attitudes and behaviors

  7. Identify tools and techniques for Total Quality

  8. Define the steps for TQM implementation




  1. ​Introduction to TQM

  2. Customer Focus

  3. Employee Involvement & Empowerment

  4. Process Management

  5. Cost of Quality

  6. Business Excellence & Quality Management Models

  7. Total Quality Leadership

  8. TQM Implementation

  9. Methods & Tools for Total Quality

  10. Key Takeaways

You may also be interested in the following training presentations (sold separately):

  1. A3 Problem Solving Process & Tools

  2. 8D Problem Solving Process & Tools

  3. PDCA Problem Solving Process & Tools

  4. 5 Steps of Problem Solving

  5. Business Process Reengineering (BPR)

  6. Problem Solving & Visualization Tools

  7. Advanced Product Quality Planning (APQP)

  8. Failure Mode & Effects Analysis (FMEA)

  9. Mistake-Proofing

  10. Total Quality Management

  11. Root Cause Analysis

  12. Reducing the Cost of Quality

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