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5 Steps Problem Solving
American Express
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Training Presentation/Powerpoint:

5 Steps of Problem Solving 



There are many approaches to problem solving. Although the Six Sigma DMAIC and 8D problem solving methodologies are highly rigorous and require quite a fair bit of tools for data and statistical analysis, these techniques are more suitable for engineers and other professional/technical staff. 


However, for shopfloor supervisors, technicians and operators as well as office/administrative support staff, a lighter and simpler problem solving approach is more suitable. The Five Steps of Problem Solving process was developed specifically for this purpose.  


Based on the Plan-Do-Check-Act (PDCA) approach, the Five Steps of Problem Solving consist of: 


1. Define the Problem
2. Analyze Root Cause
3. Develop Countermeasures
4. Implement Solutions
5. Evaluate & Follow Up. 


The 12 tools covered in this presentation are the more commonly used ones in problem solving, process improvement and kaizen activities. They include Brainstorming, Stratification, Bar Chart, Line Graph, Pie Chart, Radar Chart, Check Sheet, Pareto Chart, 5 Whys, Cause & Effect Diagram, Histogram and Scatter Diagram.

Learning Objectives​


​1. Acquire knowledge of key concepts and principles in PDCA problem solving. 2. Understand team dynamics and define roles within the problem-solving team. 3. Familiarize with the five-step problem-solving process and tools.

4. Discover key strategies for successful problem-solving.



1. Key Concepts & Principles

2. Problem Solving Teams & Roles

3. Five Steps of Problem Solving

4. Problem Solving Tools

5. Practical Tips for Success


You may also be interested in the following training presentations (sold separately):

  1. A3 Problem Solving Process & Tools

  2. 8D Problem Solving Process & Tools

  3. PDCA Problem Solving Process & Tools

  4. 5 Steps of Problem Solving

  5. Business Process Reengineering (BPR)

  6. Problem Solving & Visualization Tools

  7. Advanced Product Quality Planning (APQP)

  8. Failure Mode & Effects Analysis (FMEA)

  9. Mistake-Proofing

  10. Total Quality Management

  11. Root Cause Analysis

  12. Reducing the Cost of Quality

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