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Training Presentation/Powerpoint:
Five Steps of Problem Solving
Description
There are many approaches to problem solving. Although the Six Sigma DMAIC and 8D problem solving methodologies are highly rigorous and require quite a fair bit of tools for data and statistical analysis, these techniques are more suitable for engineers and other professional/technical staff.
However, for shopfloor supervisors, technicians and operators as well as office/administrative support staff, a lighter and simpler problem solving approach is more suitable. The Five Steps of Problem Solving process was developed specifically for this purpose.
Based on the Plan-Do-Check-Act (PDCA) approach, the Five Steps of Problem Solving consist of:
1. Define the Problem
2. Analyze Root Cause
3. Develop Countermeasures
4. Implement Solutions
5. Evaluate & Follow Up.
The tools covered in this presentation are the more commonly used ones in problem solving, process improvement and kaizen activities. They include Brainstorming, Flowchart, Pareto Chart, Cause & Effect Diagram and last but not least the Five Whys.
Learning Objectives
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Understand the principles and key concepts of problem solving
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Learn how to apply the five simple steps of problem solving and the common tools
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Understand the pitfalls to avoid and the critical success factors for successful problem solving
Contents
1. Introduction to Problem Solving
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Methods to increase productivity
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Inefficient processes create waste
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Waste adds cost without delivering customers what they want
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The blind men and an elephant
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What is a problem?
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Problem solving funnel
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Kaizen versus problem solving
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What problem solving is not
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Impact of problem solving
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Benefits of problem solving
2. Five Steps of Problem Solving
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The PDCA approach to problem solving
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Five steps of problem solving
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Step 1: Define the problem
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Step 2: Analyze root cause
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Step 3: Develop countermeasures
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Step 4: Implement solutions
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Step 5: Evaluate and follow up
3. Common Problem Solving Tools
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Problem solving tools
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Brainstorming
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Flow chart
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Check sheet
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Run chart
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Pareto chart
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Cause and effect diagram
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Five whys
4. Pitfalls to Avoid
5. Critical Success Factors
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