operational excellence consulting

Hybrid Working: Challenges and Best Practices for Improving Productivity and Performance

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Hoshin Planning: The Ultimate Strategy for Sustainable Growth

by Allan Ung Introduction In today's competitive business environment, strategic planning is essential for organizations to stay ahead of...

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Design Thinking: A Cyclical Approach to Innovation

by Allan Ung "Design is not what is looks like or feels like. Design is how it works." Steve Jobs Introduction Design thinking is a...

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Why Customer Journey Mapping is Critical for Business Success

by Allan Ung “You’ve got to start with the customer experience and work back toward the technology – not the other way around.” Steve...

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Total Quality Management (TQM): The Critical Role of Quality in Responding to the Covid-19 Crisis

by Allan Ung "Quality has to be caused, not controlled.” Philip Crosby In recent years, Lean Manufacturing has gained popularity as a...

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