In this blog, we will discuss what a 5S kaizen event is, the objectives and benefits of conducting one, select an area and those to avoid, understand the kaizen event rules, and how to plan and conduct a step-by-step 5S kaizen event.

Discover the secrets to taking your customer service strategy from good to great! Learn from expert Allan Ung at Operational Excellence Consulting.

Value Stream Mapping makes the invisible visible — surfacing the waiting, queues, and handoff failures that consume 90% of process time in most organisations. This practitioner guide by Allan Ung (OEC) covers the complete four-phase VSM methodology, essential metrics and icons, and real client results including a US$1M improvement opportunity identified at Micron within four weeks.

Uncover the secrets of operational excellence with a gemba walk. Join us as we delve into the front lines of business with insights from the best in the field.

A practitioner's guide to Customer Journey Mapping: 7 map elements, 5-step process, ideation techniques, and real Singapore workshop examples from Cisco, DHL, Hai Sia Seafood, and Creadits.