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Digital Transformation in Customer Service: How to Bridge the Experience Gap
Discover how digital transformation is revolutionizing customer service. Learn from Allan Ung, a Principal Consultant at a Singapore-based consulting firm.

Allan Ung
Mar 6, 20244 min read


Shopee Online Shopping: Lessons from a Wrong Product Delivery Experience
Explore the pitfalls of online shopping on Shopee. Learn from real-life wrong product delivery scenarios and enhance your customer journey. Get insights now!

Allan Ung
Feb 9, 20245 min read


Emotional Intelligence for Leaders: How to Strengthen Your Leadership Skills
Unlock your true potential as a leader by harnessing the power of emotional intelligence. Learn how to excel in business with our expert advice.

Allan Ung
Apr 14, 20236 min read


Customer Service Strategy: How to Go from Good to Great
Discover the secrets to taking your customer service strategy from good to great! Learn from expert Allan Ung at Operational Excellence Consulting.

Allan Ung
Mar 31, 20237 min read
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