Allan UngMar 255 minRevolutionizing Public Transit: The Redesign of SMRT's Chimes for a Better Commuter ExperienceAllan Ung Inside the MRT train, Singapore. (Credit: ProjectManhattan, CC BY-SA 3.0) Introduction SMRT, Singapore's prominent public...
Allan UngMar 31, 20237 minTransforming Your Customer Service Strategy: How to Go From Good to GreatAllan Ung "When dealing with people, remember you are not dealing with creatures of logic, but creatures of emotion.” Dale Carnegie In...