Allan UngMar 317 minFrom Good to Great: Transforming Your Customer Service Strategyby Allan Ung "When dealing with people, remember you are not dealing with creatures of logic, but creatures of emotion.” Dale Carnegie In...
Allan UngFeb 254 minDesign Thinking: A Cyclical Approach to Innovationby Allan Ung "Design is not what is looks like or feels like. Design is how it works." Steve Jobs Introduction Design thinking is a...
Allan UngSep 14, 20214 minWhy Customer Journey Mapping is Critical for Business Successby Allan Ung “You’ve got to start with the customer experience and work back toward the technology – not the other way around.” Steve...