From Good to Great: Transforming Your Customer Service Strategy
by Allan Ung "When dealing with people, remember you are not dealing with creatures of logic, but creatures of emotion.” Dale Carnegie In...
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Allan Ung
- Feb 25
- 4 min
Design Thinking: A Cyclical Approach to Innovation
by Allan Ung "Design is not what is looks like or feels like. Design is how it works." Steve Jobs Introduction Design thinking is a...
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Allan Ung
- Sep 14, 2021
- 4 min
Why Customer Journey Mapping is Critical for Business Success
by Allan Ung “You’ve got to start with the customer experience and work back toward the technology – not the other way around.” Steve...
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