From Good to Great: Transforming Your Customer Service Strategy
by Allan Ung "When dealing with people, remember you are not dealing with creatures of logic, but creatures of emotion.” Dale Carnegie In...
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Allan Ung
- Feb 25
- 4 min
Design Thinking: A Cyclical Approach to Innovation
by Allan Ung "Design is not what is looks like or feels like. Design is how it works." Steve Jobs Introduction Design thinking is a...
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Allan Ung
- Sep 14, 2021
- 3 min
How to Craft Effective Customer Journey Maps for Business
by Allan Ung Steve Jobs once wisely stated, "You've got to start with the customer experience and work back toward the technology – not...
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