Allan UngMar 255 minRevolutionizing Public Transit: The Redesign of SMRT's Chimes for a Better Commuter ExperienceAllan Ung Inside the MRT train, Singapore. (Credit: ProjectManhattan, CC BY-SA 3.0) Introduction SMRT, Singapore's prominent public...
Allan UngFeb 95 minNavigating the Maze of Online Shopping on Shopee: Lessons Learned from a Wrong Product DeliveryAllan Ung Navigating Online Shopping Woes: Lessons from Shopee's Wrong Product Delivery "Your most unhappy customers are your greatest...
Allan UngJan 225 minDesigning Commuter Solutions with Design Thinking: A SimplyGo ChronicleAllan Ung Fare gates at a Singapore train station (Photo: Vulcan Post) "You've got to start with the customer experience and work back...
Allan UngJan 154 minKaizen in the Modern Business Landscape: A Timeless Approach to Continuous ImprovementAllan Ung "Kaizen means ongoing improvement involving everybody, without spending much money." Masaaki Imai Introduction Kaizen, a...
Allan UngSep 29, 20234 minDigital Transformation: A Step-by-Step Guide for Successful ImplementationAllan Ung “The future is digital. It’s not a question of if; it’s a question of when.” Marc Benioff Salesforce CEO Introduction In...