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Allan Ung Image: Unsplash "The greatest threat to our planet is the belief that someone else will save it." Robert Swan In today's...

Allan Ung Inside the MRT train, Singapore. (Credit: ProjectManhattan, CC BY-SA 3.0 ) Introduction SMRT, Singapore's prominent public...

Allan Ung Navigating Online Shopping Woes: Lessons from Shopee's Wrong Product Delivery "Your most unhappy customers are your greatest...

Allan Ung Fare gates at a Singapore train station (Photo: Vulcan Post) "You've got to start with the customer experience and work back...

Allan Ung "Kaizen means ongoing improvement involving everybody, without spending much money." Masaaki Imai Introduction Kaizen , a...

Allan Ung “The future is digital. It’s not a question of if; it’s a question of when.” Marc Benioff Salesforce CEO Introduction In...

Allan Ung Introduction In today's fast-paced business landscape, understanding your customers' needs and creating compelling value...

Allan Ung "In the middle of every difficulty lies opportunity." Albert Einstein The Eight Disciplines (8D) problem-solving process is a...

Allan Ung "The man who moves a mountain begins by carrying away small stones." Confucius Introduction In today's competitive business...