Allan UngMar 317 minFrom Good to Great: Transforming Your Customer Service Strategyby Allan Ung "When dealing with people, remember you are not dealing with creatures of logic, but creatures of emotion.” Dale Carnegie In...
Allan UngSep 14, 20213 minHow to Craft Effective Customer Journey Maps for Businessby Allan Ung Steve Jobs once wisely stated, "You've got to start with the customer experience and work back toward the technology – not...