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Shopee Online Shopping: Lessons from a Wrong Product Delivery Experience
Allan Ung Navigating Online Shopping Woes: Lessons from Shopee's Wrong Product Delivery "Your most unhappy customers are your greatest...

Allan Ung
Feb 9, 20245 min read
195 views


Customer Service Strategy: How to Go from Good to Great
Allan Ung "When dealing with people, remember you are not dealing with creatures of logic, but creatures of emotion.” Dale Carnegie In...

Allan Ung
Mar 31, 20237 min read
84 views


Customer Journey Mapping: How to Design Experiences That Win Customers
by Allan Ung Steve Jobs once wisely stated, "You've got to start with the customer experience and work back toward the technology – not...

Allan Ung
Sep 14, 20213 min read
260 views
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