Total Quality Management (TQM) Introduction Training Presentation (PowerPoint PPT Deck)

DESCRIPTION
 

The Total Quality Management (TQM) Introduction Training Presentation is a facilitation‑ready deck designed to provide a foundational overview of TQM concepts and principles.

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This introductory presentation, simply called Introduction to Quality, explains the philosophy of TQM, its origins, and its role in driving customer satisfaction and continuous improvement. It is ideal for organizations beginning their quality journey or for teams needing a clear understanding of TQM fundamentals before moving into tools and implementation.

NOTE: This training package includes:
1. Introduction to Quality PPT training presentation (PowerPoint format, 16:9 widescreen)
2. The Inspection Exercise (PowerPoint format, 4:3 standard screen)
 

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LEARNING OBJECTIVES



1. Understand the meaning and philosophy of Total Quality Management.

2. Learn the origins and evolution of TQM.

3. Acquire knowledge of TQM principles and their relevance to organizational success.

4. Develop awareness of how TQM supports customer satisfaction and continuous improvement.

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CONTENTS  



1. Introduction to TQM – Definition, scope, and benefits.

2. Evolution of Quality Management – Historical development and key milestones.

3. TQM Philosophy – Core values and guiding principles.

4. Key Elements of TQM – Customer focus, teamwork, continuous improvement, and process orientation.

5. Benefits of TQM – Organizational performance, customer satisfaction, and competitive advantage.

6. Pitfalls & Best Practices – Common misconceptions and proven practices for adopting TQM successfully.

7. Activities – Participants explore TQM principles through case examples and group discussions.

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Differentiation note:

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• The TQM Introduction Training Presentation provides a foundational overview of Total Quality Management — covering its philosophy, evolution, principles, and benefits. It is ideal for organizations or teams beginning their quality journey.

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• The TQM Training Presentation goes deeper into tools and implementation — focusing on practical techniques, frameworks, and strategies to embed TQM across functions and sustain continuous improvement.

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You may also be interested in the following training presentations (sold separately):​

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1. A3 Problem Solving Process & Tools

2. 8D Problem Solving Process & Tools

3. PDCA Problem Solving Process & Tools

4. 5 Steps of Problem Solving

5. Business Process Reengineering (BPR)

6. Problem Solving & Visualization Tools

7. Advanced Product Quality Planning (APQP)

8. Failure Mode & Effects Analysis (FMEA)

9. Mistake-Proofing

10. Total Quality Management

11. Root Cause Analysis

12. Reducing the Cost of Quality

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