EMBARK ON THE JOURNEY TO EXCELLENCE

We help you build an improvement-oriented culture to create sustainable competitive advantage.

over-production waste

We enable our clients to build capability by offering them a wide range of education and in-house learning programs which are customizable to their specific needs.

We guide our clients to work smarter and grow faster using design and operational excellence approaches that suit their specific needs and situations.

over-production waste

We develop high quality, editable, professional PowerPoint training presentations and templates to facilitate our clients in their change initiatives.

Hoshin Kanri process is a powerful strategic planning methodology for defining long-range key entity objectives. These are breakthrough objectives that extend 2-5 years with little change. In addition, the Hoshin Kanri process does not lose sight of the day-to-day business measures required to run the business successfully. This dual approach provides an extended period of time for the organization to focus its breakthrough effort and continuously improving key business processes day to day.

Customer Journey Mapping (CJM) is the process of capturing and communicating complex interactions in order to illuminate the complete experience a person may have with a product or service. Satisfactory touchpoints (e.g. web, app, call center, in-store) may not add up to a satisfactory customer journey. To improve the quality of customer experience, organizations need to acquire a deeper customer insight and cater to their customer's end-to-end journey. 

In today's increasing complexity of digital technology and modern business, customers are increasingly choosing products and services based on the quality of the experiences they have with them. To help meet these challenges, an approach known as "Design Thinking" is playing a greater role in finding meaningful pathways - the framework can be used to gain insight and yield innovative solutions for virtually any type of organizational or business challenge.

“Lean” is a management philosophy based on the Toyota Production System (TPS). ​ With Lean Thinking, you will be able to enhance value for your customers by improving process efficiency and eliminating waste.  By eliminating waste and inflexibility from entire value streams, organizations will be able to create processes that require less resources – less time, less human effort, less space and less costs. 

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Learn how to apply the TWI Training Programs (JI, JM & JR) to improve workplace productivity, quality and safety.

Learn how to instruct employees so they can quickly remember to do a job, correctly, safely and conscientiously.

Learn how to improve methods for producing greater quantities of good quality products in less time by effective use of current resources.

Learn how to lead employees so that problems are prevented and analytical methods are used to effectively resolve problems.

WHAT PEOPLE SAY

"Our staff has benefited from the insights shared and gained news perspectives."​

NELSON QUEK,

Head of Tuas Development,

Innovate@SEA Team LEAD,

PSA Corporation Ltd

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