EMBARK ON THE JOURNEY TO EXCELLENCE
We help you build an improvement-oriented culture to create sustainable competitive advantage.
Hoshin Kanri process is a powerful strategic planning methodology for defining long-range key entity objectives. These are breakthrough objectives that extend 2-5 years with little change. In addition, the Hoshin Kanri process does not lose sight of the day-to-day business measures required to run the business successfully. This dual approach provides an extended period of time for the organization to focus its breakthrough effort and continuously improving key business processes day to day.
Customer Journey Mapping (CJM) is the process of capturing and communicating complex interactions in order to illuminate the complete experience a person may have with a product or service. Satisfactory touchpoints (e.g. web, app, call center, in-store) may not add up to a satisfactory customer journey. To improve the quality of customer experience, organizations need to acquire a deeper customer insight and cater to their customer's end-to-end journey.
In today's increasing complexity of digital technology and modern business, customers are increasingly choosing products and services based on the quality of the experiences they have with them. To help meet these challenges, an approach known as "Design Thinking" is playing a greater role in finding meaningful pathways - the framework can be used to gain insight and yield innovative solutions for virtually any type of organizational or business challenge.
“Lean” is a management philosophy based on the Toyota Production System (TPS). With Lean Thinking, you will be able to enhance value for your customers by improving process efficiency and eliminating waste. By eliminating waste and inflexibility from entire value streams, organizations will be able to create processes that require less resources – less time, less human effort, less space and less costs.
Most Lean organizations are missing a critical ingredient: a Lean management system to sustain it. Lean organizations are mostly focused on finding waste and eliminating them using Lean tools. However, to sustain Lean practices, we need a Lean management system. And, Lean cultures grow from robust Lean management systems.