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Digital Transformation in Customer Service: How to Bridge the Experience Gap
Allan Ung Bridging the Gap Between Digital Transformation and Customer Experience in Customer Service In today's digital age, businesses...

Allan Ung
Mar 6, 20244 min read
62 views


Customer-Centric Value Proposition Canvas: How to Create Offers That Sell
Allan Ung Introduction In today's fast-paced business landscape, understanding your customers' needs and creating compelling value...

Allan Ung
Aug 19, 20233 min read
159 views


Hoshin Planning: The Strategy That Drives Sustainable Business Growth
Allan Ung Introduction In today's competitive business environment, strategic planning is essential for organizations to stay ahead of...

Allan Ung
Feb 26, 20235 min read
200 views


Design Thinking: The Cyclical Process That Fuels Innovation
Allan Ung "Design is not what is looks like or feels like. Design is how it works." Steve Jobs Introduction Design thinking is a...

Allan Ung
Feb 25, 20234 min read
496 views
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