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8D Problem solving


A Disciplined Approach to Problem Solving


In today's fast-paced and highly competitive business environment, the ability to solve problems effectively is crucial to achieving company success.

The 8D (Eight Disciplines) approach is a proven and comprehensive problem-solving process widely adopted in manufacturing, process, and other industries. Developed by Ford Motor Company, the 8D methodology is highly effective in product and process improvement.

Built on the logic of the PDCA cycle, the 8D process enables cross-functional problem-solving teams to identify root causes, develop countermeasures, and implement permanent corrective action to prevent recurrence. The process incorporates analytical tools such as 5W2H, Is/Is Not Analysis, and Root Cause Analysis using the 5 Whys and Fishbone Diagram.

In this highly interactive two-day workshop, participants will learn how to follow the 8D process steps while working in teams. They will also practice problem-solving tools to support root cause analysis and eliminate problems through permanent corrective action. Participants can expect engaging team activities, relevant exercises, and real-world case studies to reinforce their learning. Upon completion of this workshop, participants will have acquired the skills and knowledge to lead and participate in effective problem-solving teams that drive continuous improvement within their organizations.

Recommended Audience

This course is designed for any business leader, professional, manager, engineer or individual contributor wishing to gain practical know-how on the principles, process and tools of problem solving based on the 8D approach.


  • Lectures, video presentations, group activities and discussions and Q&A

  • Examples and best practice tips

  • Participants are encouraged to identify a few process improvement projects and/or workplace problems for discussion and application of the 8D process and tools which will be taught in the class. 

Learning Objectives

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Upon completion of this workshop, participants will be able to:


  1. Describe the key concepts and principles of 8D problem solving

  2. Understand the dynamics of team-based problem solving

  3. Define the roles of the 8D problem solving team

  4. Familiarize with the use of analytical tools in the 8D process

  5. Describe the objective of each step of the 8D process

  6. Define the critical success factors for effective 8D problem solving

Workshop Outline

1. Key Concepts & Principles of 8D Problem Solving

  • The blind men and an elephant

  • Common pitfalls in problem solving

  • What is a problem?

  • What is problem solving?

  • Impact of problem solving

  • Benefits of problem solving

  • What is 8D problem solving?

  • Applying 8D methodology

  • Why use 8D?

  • Overview of the 8D model


2. Team Approach to 8D Problem Solving

  • What is a team?

  • Types of teams

  • Qualities of an effective team

  • Why do we need teamwork in problem solving?

  • Why is teamwork important?

  • Characteristics of healthy teamwork

  • Working together as a team

  • Team member ground rules

  • Keys to team success

  • Tuckman's model of team development stages


3. Roles of 8D Problem Solving Team

  • What is a problem solving team?

  • Role of the champion

  • Role of the team leader

  • Role of the team member

  • Role of the facilitator

  • Problem solving team's maxims

  • Ingredients for problem solving team success

4.  Review of Analytical Tools in 8D

  • Brainstorming rules

  • Affinity diagram

  • 5W2H

  • Is / Is not

  • Control charts

  • 5 whys

  • Cause and effect diagram

  • Prioritization matrix

  • Mistake-proofing

  • Relationship between 8D and FMEA

5.  8D Problem Solving Process – The Step by Step


  • Types of problem solving techniques

  • 8D process model is based on the PDCA approach

  • Importance of an 8D report

  • D0: Plan

  • D1: Establish the team

  • D2: Describe the problem

  • D3: Develop an interim containment action

  • D4: Define and verify root cause

  • D5: Choose and verify permanent corrective action

  • D6: Implement and validate permanent corrective action

  • D7: Prevent recurrence

  • D8: Recognize the team

6.  Preparing the 8D Report

  • The 8D report template

7.  Critical Success Factors​

Award of Certificate

Certificate of Attendance will be issued to participants who have attended at least 75% of the workshop


2 days

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