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8D Problem solving


A Disciplined Approach to Problem Solving


In today's highly competitive environment, there is an increasing awareness that problem solving skill among employees is an important and essential critical skill for company success.


The 8D (Eight Disciplines) approach is a robust and systematic problem solving process that is widely adopted in the manufacturing, process and other industries. Popularized by Ford Motor Company, the 8D methodology has proven to be highly effective in product and process improvement.


Following the logic of the PDCA cycle, the 8D process enables functional and cross-functional problem solving teams to identify root causes, develop countermeasures, and implement permanent corrective action to prevent recurrence. It includes analytical tools such as 5W2H, Is/Is Not Analysis and Root Cause Analysis using 5 Whys and the Fishbone Diagram.

In this two-day workshop, participants will learn how to follow the 8D process steps while working in a team. They will also practice problem solving tools to support a root cause and eliminate it through permanent corrective action. Participants can expect team activities and relevant exercises in a workshop format.

Recommended Audience

This course is designed for any business leader, professional, manager, engineer or individual contributor wishing to gain practical know-how on the principles, process and tools of problem solving based on the 8D approach.


  • Lectures, video presentations, group activities and discussions and Q&A

  • Examples and best practice tips

  • Participants are encouraged to identify a few process improvement projects and/or workplace problems for discussion and application of the 8D process and tools which will be taught in the class. 

Learning Objectives

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Upon completion of this workshop, participants will be able to:


  1. Describe the key concepts and principles of 8D problem solving

  2. Understand the dynamics of team-based problem solving

  3. Define the roles of the 8D problem solving team

  4. Familiarize with the use of analytical tools in the 8D process

  5. Describe the objective of each step of the 8D process

  6. Define the critical success factors for effective 8D problem solving

Workshop Outline

1. Key Concepts & Principles of 8D Problem Solving

  • The blind men and an elephant

  • Common pitfalls in problem solving

  • What is a problem?

  • What is problem solving?

  • Impact of problem solving

  • Benefits of problem solving

  • What is 8D problem solving?

  • Applying 8D methodology

  • Why use 8D?

  • Overview of the 8D model


2. Team Approach to 8D Problem Solving

  • What is a team?

  • Types of teams

  • Qualities of an effective team

  • Why do we need teamwork in problem solving?

  • Why is teamwork important?

  • Characteristics of healthy teamwork

  • Working together as a team

  • Team member ground rules

  • Keys to team success

  • Tuckman's model of team development stages


3. Roles of 8D Problem Solving Team

  • What is a problem solving team?

  • Role of the champion

  • Role of the team leader

  • Role of the team member

  • Role of the facilitator

  • Problem solving team's maxims

  • Ingredients for problem solving team success

4.  Review of Analytical Tools in 8D

  • Brainstorming rules

  • Affinity diagram

  • 5W2H

  • Is / Is not

  • Control charts

  • 5 whys

  • Cause and effect diagram

  • Prioritization matrix

  • Mistake-proofing

  • Relationship between 8D and FMEA

5.  8D Problem Solving Process – The Step by Step


  • Types of problem solving techniques

  • 8D process model is based on the PDCA approach

  • Importance of an 8D report

  • D0: Plan

  • D1: Establish the team

  • D2: Describe the problem

  • D3: Develop an interim containment action

  • D4: Define and verify root cause

  • D5: Choose and verify permanent corrective action

  • D6: Implement and validate permanent corrective action

  • D7: Prevent recurrence

  • D8: Recognize the team

6.  Preparing the 8D Report

  • The 8D report template

7.  Critical Success Factors​

Award of Certificate

Certificate of Attendance will be issued to participants who have attended at least 75% of the workshop


2 days

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