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8D Problem solving


A Disciplined Approach to Problem Solving.


In today's fast-paced and highly competitive business environment, the ability to solve problems effectively is crucial to achieving company success.

The 8D (Eight Disciplines) approach is a systematic problem solving process. Popularized by Ford, the 8D process integrates best practices from various problem-solving methods and is now a standard in the automotive industry. The 8D problem solving process has proven to be highly effective in product and process improvement.

Built on the logic of the PDCA cycle, the 8D process enables cross-functional problem-solving teams to identify root causes, develop countermeasures, and implement permanent corrective action to prevent recurrence. The process incorporates analytical tools such as 5W2H, Is/Is Not Analysis, and Root Cause Analysis using the 5 Whys and Fishbone Diagram.

In this highly interactive two-day workshop, participants will learn how to follow the 8D process steps while working in teams. They will also practice problem-solving tools to support root cause analysis and eliminate problems through permanent corrective action. Participants can expect engaging team activities, relevant exercises, and real-world case studies to reinforce their learning. Upon completion of this workshop, participants will have acquired the skills and knowledge to lead and participate in effective problem-solving teams that drive continuous improvement within their organizations.

8D Problem Solving Process Training

Recommended Audience

This course is designed for any business leader, professional, manager, engineer or individual contributor wishing to gain practical know-how on the principles, process and tools of problem solving based on the 8D approach.


8D Problem Solving Process Training
  • Lectures, video presentations, group activities and discussions and Q&A.

  • Examples and best practice tips.

  • Participants are encouraged to identify a few process improvement projects and/or workplace problems for discussion and application of the 8D process and tools which will be taught in the class. 

Learning Objectives

8D Problem Solving Process Training

Upon completion of this workshop, participants will be able to:


  1. Describe the key concepts and principles of 8D problem solving.

  2. Understand the dynamics of team-based problem solving.

  3. Define the roles of the 8D problem solving team.

  4. Familiarize with the use of analytical tools in the 8D process.

  5. Describe the objective of each step of the 8D process.

  6. Define the critical success factors for effective 8D problem solving.

Workshop Outline

    1.  Key Concepts and Principles

•  The Blind Men and the Elephant
•  The Mindset of a Traditional Problem Solver
•  Common Pitfalls in Problem Solving
•  What is a Problem?
•  What is Problem Solving?
•  What Problem Solving is Not
•  Impact of Problem Solving
•  Problem Solving Funnel
•  Problem Solving Philosophy
•  Benefits of Problem Solving
•  What is 8D problem solving?
•  Applying 8D Methodology to Problem Solving
•  Why Use 8D?
•  8D Problem Solving Process Model


    2. Team-based Approach and Roles

•  What is a Team?
•  Types of Teams
•  Importance of Team-based Approach to Problem-solving
•  Qualities of an Effective Team
•  Team Member Ground Rules
•  Tuckman's Model of Team Development Stages
•  Why is Teamwork Important?
•  Problem Solving Team's Maxims
•  Ingredients for Problem Solving Team Success
•  Keys to Team Success
•  What is a Problem Solving Team?
•  Key Roles in 8D Problem Solving

   3.  8D Problem Solving Process: Step by Step

•  Popular Problem Solving Methods
•  8D Problem Solving Process
•  8D Problem Solving Process vs 8D Report
•  The Importance of an 8D Report
•  D0: Plan ​
•  D1: Initiate Project Team
•  D2: Define the Problem
•  D3: Implement Containment Actions
•  D4: Identify Root Causes
•  D5: Develop and Verify Solution
•  D6: Implement Corrective Actions
•  D7: Prevent Recurrence
•  D8: Recognize Project Team
•  The 8D report: Capturing Solutions and Progress
•  Sample 8D Report / Template
•  Key Sections of the 8D Report
•  The Role of the 8D Report

   4.  Analytical Tools in 8D

•  Brainstorming
•  Affinity Diagram
•  5W2H
•  Is / Is Not
•  Control Chart
•  5 Whys
•  Cause and Effect Diagram
•  Pareto Chart
•  Histogram
•  Scatter Diagram

   5.  Practical Tips for Success

Award of Certificate

Certificate of Attendance will be issued to participants who have attended at least 75% of the workshop


2 days

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