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Terms of Use for Documents

Last updated: 17 January 2024

Thank you for choosing Operational Excellence Consulting ("OEC") for your document needs. We want to make sure you understand how to use our materials effectively, so here are the terms and conditions that apply:

1. What You Can Do With Our Documents

When you buy documents from OEC, you can use them for personal or professional purposes. This includes:

  • Personal use.

  • Training programs and consulting services for your clients if you're an independent consultant.

  • Lectures at universities for students and external clients.


Before you buy, make sure your device meets the requirements, and remember you're responsible for any internet charges while downloading. If you're in an area with slow internet, downloads might take longer.

2. Document Details

Our training presentations have a standard 4:3 screen aspect ratio unless noted otherwise. The file size is in MB, indicating the total size of all documents in a training package. All documents are in English and don't include instructor guides or facilitation notes. Documents may not have quizzes or case studies unless mentioned.

3. Preview Before You Buy

We understand that our documents might not suit everyone. You can preview them by clicking the 'Preview' button to ensure they meet your needs. If you have questions or need more information, please contact us before purchasing.

4. Returns and Refunds

Because our products are digital, we can't accept returns or issue refunds once you've downloaded a document. Please preview and ask questions before buying. If you get an incomplete or defective document, contact us within 24 hours, and we'll replace it.

5. Downloading and Backups

After purchasing, it's your responsibility to keep the documents safe. We recommend creating backups on external drives or cloud storage, just like any other important files. We don't offer support to re-activate download links if you lose your files. Our documents don't come with lifetime updates or after-sales service, but we're here to help if you have initial issues.

6. Disclaimer

Our files are provided "as is" without any warranties.

7. Copyright and Customization

We hold the copyright for our materials. You can customize them for your needs, but modifying them doesn't give you ownership of the intellectual property.

You can extract slides/content, make changes, and distribute derivative works as long as it doesn't involve unauthorized rebranding of the source material. Your intended usage should align with our terms and conditions, which permit customization and adaptation for educational, training, and consulting purposes.

Limited or controlled distribution of the soft copy may be permitted, such as to the program management office and teaching faculty. You can share hard copies with clients, students, trainees, or employees but not soft copies, except for templates, assessment tools, and checklists. Please respect our intellectual property rights.

8. Approved Use

Each document or license is for personal or use within a single location. If you need it for another location, purchase a separate copy.

You can store documents on your intranet, e-learning system, or document management system. However, general users should only have read access. You can use third-party platforms like Zoom or Microsoft Teams for online training.

Our documents can't be resold, rented, or distributed as part of a commercial offering without our permission.




Should you have any questions about our documents, please contact us



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