Terms of Use for Documents

Updated: 02 December 2021


By purchasing the documents from the Operational Excellence Consulting ("OEC") store, you agree to be bound by the following terms and conditions governing the proper usage of our documents. These documents include training presentations/guides, templates, checklists, tools and frameworks/models.


The terms and conditions of usage for the documents supplement our general terms of use.  




After you order a document and pay any corresponding price, you may download and access the document for your personal use or for a single customer location, e.g. a manufacturing plant.


If you are an independent consultant, you may use the materials to deliver training programs to your clients. 

If you are an educational institution (e.g. university), you may use the materials for your lectures to your students and/or external clients.


You are responsible for ensuring before purchase that your device meets any minimum system requirements. You are responsible for any internet or other connection charges you may incur in connection with your download, access and use of the store.


If you are residing in countries (e.g. India) with low internet speeds, you should expect that there might be local connectivity issues and the downloading process might take a longer time to complete.

Unless otherwise specified in the document description, all training presentations are designed with the 4:3 standard screen aspect ratio. The total number of slides include cover and transition slides. The file size, expressed in MB, is the size of all the documents in the training package. 

All documents are in English. All training presentations and frameworks/models do not include instructor guide and facilitation notes. 

Unless otherwise described in the document description, the training presentations do not contain MCQs, quizzes or case studies.




As it is not possible to make a product that satisfies every user, the same logic applies to all documents, e.g. the training presentations. 


We therefore provide a sample of the document such as a training presentation for your preview as a way to let you browse a document prior to your order. To preview the document, click on the 'Preview' button. 


You should order and download the document only if you are satisfied that the quality and contents meet your needs and expectations.


If you have any questions of the document or require more information, contact us first before you order.  



As you can preview the document and ask us any questions about the document prior to your order, documents ordered from the Operational Excellence Consulting store are not returnable or refundable.  


If the downloaded document is incomplete or defective, please contact us and we will replace it within 24 hours.



After you have purchased and successfully downloaded the documents, you are responsible for their safe-keeping and accessibility. You are advised to make the necessary backups with an external hard drive and/or cloud storage as you would normally do for the files in your computer. 


We do not provide after-sales service of re-activating download links of past purchases in the event that your computer, external hard drive and/or cloud storage become inaccessible or corrupted.

All documents sold are not supported with after-sales service of lifetime updates. 







The training presentations, templates, tools and frameworks/models are created and copyrighted by Operational Excellence Consulting.​ Copyrights of all the images used in the documents are held by their respective owners.   

The documents, e.g. training presentations, are intended for use in training individuals within an organization.


The documents may be customized to suit your needs and preferences. You may modify, add, delete, change the logo, etc. or incorporate them into your own format and materials.   

If necessary, soft copies of the training presentations should only be distributed to the Program Office personnel, change agents or university faculty lecturers who need to use them for their work such as education, training and/or creating awareness.

Users who have modified the contents of the presentations and/or frameworks/models do not equate to full ownership of the intellectual property rights, including but not limited to all copyrights of our documents.

Users may distribute the training presentations and frameworks/models only in the form of hard copies to their clients, students, trainees, employees and other target audiences

Except for the templates, assessment tools and checklists, users are strictly prohibited from distributing the soft copies of the training presentations and frameworks/models to their clients, students, trainees, employees and other target audiences. 



Each copy of the document or license is for your personal use or can be used throughout a single customer location, such as a manufacturing plant. If you need to use the document for another customer location, you should purchase a separate copy or license. Licenses cannot be transferred from one company to another.


(a)  If your company has less than 500 employees, one license for the use of the document should be sufficient;


(b)  If your company has 500 or more employees at various locations, as a general guideline, we recommend that you apply the ratio of one license per 500 employees (based on the U.S. SBA Office of Advocacy's definition of a Small Business).

(c)  It is noted that different countries have different definitions of a Small Business. In this case, the company should follow the respective country's definition of a Small Business in which it is incorporated. As an example, a company incorporated in Singapore who intends to use a training presentation to train the employees in Singapore should apply the ratio of one license per 200 employees (based on Singapore's definition of a Small Business).  

A copy of the training presentation may reside on the intranet or e-learning system of the customer location. Users of the intranet or e-learning system are strictly prohibited from downloading a soft copy of the presentation.

Users may use a third party's platform, e.g. Zoom or Microsoft Teams, to screen share a PowerPoint presentation to deliver an online training program.

The documents such as the training presentations, or portions or modifications thereof, may not be re-sold, rented or redistributed in isolation or as part of any commercial offering. An example of a commercial offering is the translation of our presentation materials into different languages and then incorporated into online training videos (e.g. Udemy) for sale. This would be in violation of the terms of use of our documents.




Should you have any questions about our documents, please contact us