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Quality, Cost, Delivery - United Through TQM.


Total Quality Management (TQM) is a holistic approach to achieving long-term success that transcends mere processes or outcomes. At its core, TQM views continuous improvement as a perpetual process rather than a short-lived objective. It instills a mindset where every facet of an organization is seen as a potential source of refinement, from attitudes and practices to systems and structures. TQM is a transformative journey that involves everyone in the organization, fostering a shared commitment to quality and excellence.

The benefits of embracing TQM are as abundant as they are profound. Organizations that integrate TQM principles experience improved operational efficiency, heightened customer satisfaction, reduced costs, and enhanced employee morale. By fostering a culture of continuous improvement, TQM empowers organizations to adapt to changing environments, seize opportunities, and exceed customer expectations.

In our comprehensive Total Quality Management (TQM) course, you'll embark on an immersive journey to master the principles and practices of TQM. Over two enriching days, you'll gain the tools, knowledge, and strategies needed to not only lead quality initiatives but also implement a culture of excellence within your organization. This comprehensive training experience delves deep into TQM, offering a holistic approach to quality management that empowers you to drive transformative change.

TQM Training Program

Recommended Audience

This course is designed for any business leader, professional, manager or individual contributor wishing to gain practical know-how on the principles, process and tools of problem solving based on the TQM methodology.


  • Interactive Learning: Combining lectures, discussions, and activities.

  • Real-World Examples: Sharing practical tips and industry cases.

  • Hands-On Problem-Solving: Using workplace issues for practical learning.

  • Group Engagement: Encouraging idea sharing and discussions.

  • Q&A Sessions: Addressing questions and sharing experiences.

  • Tools Application: Focusing on applying TQM concepts.

  • Peer Learning: Learning from peers during group activities.

  • Case Studies: Analyzing successful TQM applications.

  • Action Planning: Creating personalized implementation plans.

Learning Objectives

  1. Understand the historical evolution and fundamental principles of TQM.

  2. Recognize how quality can be a powerful competitive advantage.

  3. Familiarize themselves with key TQM frameworks and their relevance.

  4. Acquire practical knowledge of TQM tools and techniques for process improvement.

  5. Learn how to implement TQM in their organization and engage employees in quality initiatives.

  6. Apply TQM concepts through interactive case studies, group exercises, and real-world simulations.

  7. Develop a comprehensive TQM action plan tailored to their organization.

  8. Gain a deep understanding of leadership's role in TQM and how to inspire a culture of quality.

  9. Master advanced problem-solving techniques, including root cause analysis and continuous improvement methodologies.

Workshop Outline

1. Introduction to Total Quality Management (TQM)

  • Historical Development of TQM

  • Core Principles of TQM

  • TQM's Role in Organizational Success


2. Quality as a Competitive Advantage

  • Quality's Impact on Competitiveness

  • The Cost of Poor Quality

  • Real-world Success Stories


3. TQM Principles and Frameworks

  • Deming's 14 Points

  • Juran's Quality Trilogy

  • Business Excellence Frameworks

  • ISO 9000 and TQM


4. Tools and Techniques for TQM

  • PDCA (Plan-Do-Check-Act) Cycle

  • Six Sigma and Lean Principles

  • Statistical Process Control (SPC)

  • Case Studies and Practical Application


5. Implementing TQM in Your Organization

  • Building a Culture of Quality

  • Engaging Employees in Continuous Improvement

  • Setting Quality Objectives and Measurement

6. Case Studies and Group Exercises

  • Analyzing Complex TQM Challenges

  • Advanced Interactive Exercises for Hands-on Learning

  • Peer Discussions and Problem Solving


7. Developing a Comprehensive TQM Action Plan

  • Identifying Opportunities for TQM Implementation

  • Setting Ambitious Quality Goals and Action Steps

  • Overcoming Organizational Challenges


8. Leadership's Role in TQM

  • Transformative Leadership for Quality Excellence

  • Inspiring and Sustaining a Culture of Quality

  • Engaging All Levels of the Organization


9. Advanced Problem Solving and Continuous Improvement

  • Root Cause Analysis Techniques

  • Kaizen and Lean Tools

  • Measuring and Sustaining Quality Improvements

10. Summary & Closing

  • Summary of Key Takeaways

Award of Certificate

Certificate of Attendance will be issued to participants who have attended at least 75% of the workshop


2 days

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