TOTAL QUALITY MANAGEMENT (TQM)
COURSE
Mastering TQM: From Principles to Practice
Description
Build a Culture of Quality & Continuous Improvement
This workshop provides a practical introduction to Total Quality Management (TQM) and equips participants with the frameworks, tools, and leadership practices needed to embed quality into daily operations. Through interactive exercises and real-world case studies, participants will learn how to drive efficiency, strengthen customer trust, and sustain continuous improvement.
What You'll Learn
By the end of this workshop, participants will be able to:
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Understand the philosophy, principles, and evolution of Total Quality Management and its role in organizational success.
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Use key models (Deming, Juran, ISO, Business Excellence) and practical tools (PDCA, Lean, Six Sigma, SPC) to drive process improvement.
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Analyze case studies to identify best practices, lessons learned, and common pitfalls in TQM adoption.
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Design actionable plans to embed TQM into daily operations, engage employees, and measure progress effectively.
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Appreciate how management drives culture, motivates teams, and ensures long-term success in continuous improvement.
Course Approach
This highly interactive workshop combines short lectures, group activities, and real-world case studies. Participants will engage in hands-on exercises to apply TQM concepts, identify improvement opportunities, and create actionable plans for implementation.
Recommended Audience
Managers, quality professionals, process owners, and team leaders responsible for improving operational efficiency, product quality, and customer satisfaction.
Key Benefits
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Gain a clear understanding of TQM principles and practices.
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Acquire practical tools to improve efficiency and consistency.
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Strengthen customer confidence through reliable performance.
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Learn how to engage employees and sustain a culture of excellence.
Workshop Outline
1. Foundations of Quality Management
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Evolution of TQM and its philosophy
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Core principles of quality and continuous improvement
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Why quality matters for competitiveness and customer trust
2. Introduction to TQM
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Defining Total Quality Management
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TQM’s role in organizational success
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Building a strong quality mindset across teams
3. Frameworks for Excellence
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Deming’s 14 Points and Juran’s Trilogy
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Business Excellence Models
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ISO 9000 and its alignment with TQM
4. Processes & Tools
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PDCA (Plan-Do-Check-Act) cycle
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Lean and Six Sigma principles
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Statistical Process Control (SPC)
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Practical exercises to apply tools in real scenarios
5. Success Stories & Case Studies
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Real-world examples of TQM in action
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Lessons learned from organizations that achieved excellence
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Group discussions and problem-solving exercises
6. Implementing TQM
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Building a culture of quality
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Employee engagement in continuous improvement
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Setting objectives and measuring progress
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Developing a practical TQM action plan
7. Role of Management
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Leadership’s responsibility in driving quality
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Inspiring and sustaining a culture of excellence
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Engaging all levels of the organization
8. Pitfalls & Success Factors
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Common challenges in TQM adoption
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Critical success factors for sustainability
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How to avoid failure and ensure long-term impact
Award of Certificate
Certificate of Attendance will be issued to participants who have attended at least 75% of the workshop
Duration
1-day and 2-day formats available
Client Success Story
WORKSHOP HIGHLIGHT
Elevating Public Service Excellence: TQM Workshop Transforms Bhutan's G2C Office Operations
May 17, 2015