top of page
Expressway Inspection

TOTAL QUALITY MANAGEMENT (TQM)
workshop

Driving Quality & Continuous Improvement.

Description

At Operational Excellence Consulting, our TQM training equips teams to deliver consistent quality, eliminate inefficiencies, and build a culture of continuous improvement. Participants will learn how to integrate quality principles into everyday work—aligning people, processes, and performance to achieve sustainable business excellence.

TQM Workshop
Total Quality Management (TQM) Workshop
TQM Workshop

What You'll Learn

  1. Understand the core principles and philosophy of Total Quality Management

  2. Apply TQM tools and methodologies to drive performance and quality improvement

  3. Develop leadership and teamwork for quality excellence

  4. Strengthen customer focus and process ownership across departments

Course Approach

This highly interactive workshop combines short lectures, group activities, and real-world case studies. Participants will engage in hands-on exercises to apply TQM concepts, identify improvement opportunities, and create actionable plans for implementation.

Recommended Audience

Managers, quality professionals, process owners, and team leaders responsible for improving operational efficiency, product quality, and customer satisfaction.

Key Benefits

  • Build a strong foundation for quality management and business excellence

  • Improve efficiency, consistency, and customer confidence

  • Empower teams to take ownership of process and quality improvement

Workshop Outline

1. Introduction to Total Quality Management (TQM)

  • Historical Development of TQM

  • Core Principles of TQM

  • TQM's Role in Organizational Success

 

2. Quality as a Competitive Advantage

  • Quality's Impact on Competitiveness

  • The Cost of Poor Quality

  • Real-world Success Stories

 

3. TQM Principles and Frameworks

  • Deming's 14 Points

  • Juran's Quality Trilogy

  • Business Excellence Frameworks

  • ISO 9000 and TQM

 

4. Tools and Techniques for TQM

  • PDCA (Plan-Do-Check-Act) Cycle

  • Six Sigma and Lean Principles

  • Statistical Process Control (SPC)

  • Case Studies and Practical Application

 

5. Implementing TQM in Your Organization

  • Building a Culture of Quality

  • Engaging Employees in Continuous Improvement

  • Setting Quality Objectives and Measurement

6. Case Studies and Group Exercises

  • Analyzing Complex TQM Challenges

  • Advanced Interactive Exercises for Hands-on Learning

  • Peer Discussions and Problem Solving

 

7. Developing a Comprehensive TQM Action Plan

  • Identifying Opportunities for TQM Implementation

  • Setting Ambitious Quality Goals and Action Steps

  • Overcoming Organizational Challenges

 

8. Leadership's Role in TQM

  • Transformative Leadership for Quality Excellence

  • Inspiring and Sustaining a Culture of Quality

  • Engaging All Levels of the Organization

 

9. Advanced Problem Solving and Continuous Improvement

  • Root Cause Analysis Techniques

  • Kaizen and Lean Tools

  • Measuring and Sustaining Quality Improvements

​

10. Summary & Closing

  • Summary of Key Takeaways

Award of Certificate

Certificate of Attendance will be issued to participants who have attended at least 75% of the workshop

Duration

2 days

bottom of page