DESCRIPTION
 

A Gemba Walk is a Lean management practice where leaders go to the “Gemba”—the actual place where work happens—to observe processes, engage employees, and identify opportunities for improvement. It fosters a culture of respect, collaboration, and continuous learning by connecting leadership directly with frontline operations.

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This Gemba Walk Training Presentation (Gemba Walk PPT) equips managers, facilitators, and consultants with a structured approach to conducting effective Gemba Walks. It emphasizes observation, dialogue, and action planning, making it suitable for workshops, leadership development, and operational excellence initiatives.

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Note: This training package includes:

1. Gemba Walk PPT training presentation (PowerPoint format)

2. Gemba Walk poster (PDF format, in color and monochrome, printable in A3 size)

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LEARNING OBJECTIVES

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By the end of this training, participants will be able to:

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1. Understand the philosophy and purpose of Gemba Walks in Lean management.

2. Plan and conduct Gemba Walks to observe processes and engage employees.

3. Use structured questions to uncover improvement opportunities and build trust.

4. Translate observations into actionable improvements that sustain continuous learning.

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CONTENTS

 

1. Introduction to Gemba Walks – Definition, origins, and benefits.

2. Principles of Gemba Walks – Respect for people, observation, and continuous improvement.

3. Planning a Gemba Walk – Objectives, scope, and preparation.

4. Conducting the Walk – Observation techniques, engaging employees, and asking the right questions.

5. Post‑Walk Activities – Documenting findings, prioritizing opportunities, and action planning.

6. Leadership Role in Gemba Walks – Building trust, fostering collaboration, and modeling behaviors.

7. Common Pitfalls & Best Practices – Avoiding checklist mentality, ensuring follow‑through.

8. Case Examples – Applications of Gemba Walks in manufacturing, services, and healthcare.

9. Key Takeaways – Lessons for embedding Gemba Walks into daily management.

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You may also be interested in the following presentations, frameworks and methodologies (sold separately):

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1. Change Management

2. Change Management Frameworks Reference Guide

3. Business Model Canvas

4. Service Design

5. Digital Transformation: People, Organization & Change

6. Lean Daily Management System

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