Total Quality Process (TQP) Training
Total Quality Process (TQP)
A disciplined, end-to-end approach to managing and improving quality —
beyond traditional TQM.
Why TQM Needs a Reset
For decades, organizations have invested heavily in Total Quality Management (TQM) — yet many initiatives struggle to deliver sustained results.
The issue is not that quality principles are wrong. In fact, most TQM frameworks are conceptually sound.
The problem is that traditional TQM approaches are often:
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Conceptual rather than executable
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Strong on principles, models, and criteria
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Vague on how quality is led, managed, and sustained day to day
Quality gurus and excellence models explain what good quality looks like, but leave organizations to figure out how to translate intent into practice.
As a result, quality becomes:
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Program-based rather than process-driven
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Tool-focused rather than system-managed
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Dependent on champions instead of embedded in daily management
What organizations need is not another quality model — but a clear, end-to-end process for implementing quality across the enterprise.
Introducing Total Quality Process (TQP)
Total Quality Process (TQP) reframes traditional TQM into a clear, executable, company-wide process.
TQP treats quality not as:
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a department
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a certification
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a set of tools
…but as an end-to-end management process that integrates:
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Leadership & governance
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Quality management systems
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Process improvement & problem solving
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People engagement at every level
Think of TQP as to Quality what Daily Management System (DMS) is to Lean — the missing operating system that brings concepts to life.
The TQP Framework – The House of TQP
The House of TQP provides a clear, role-based view of quality, showing how quality is led, managed, and improved across the organization.
Five Quality Principles (Roof)
The roof represents the shared principles that guide all quality decisions and behaviors.
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All work is a process
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Quality means meeting requirements
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We focus on processes by measuring
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The quality standard is 100% right
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The system for quality is prevention
These principles apply to everyone, regardless of role or function.
Four Key Management Activities (Left Pillar - Quality Management)
This pillar carries greater emphasis for senior management.
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Make a commitment
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Plan for quality management
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Put systems in motion
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Keep it going
Leaders are responsible for setting direction, building systems, and sustaining discipline.
Process Management & Improvement
(Right Pillar – Quality Improvement)
This pillar carries greater emphasis for middle managers and frontline teams.
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PDCA problem solving
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Quality improvement processes and tools
Teams translate intent into daily execution and continuous improvement.
Together, the House of TQP shows that quality is not accidental.
It is achieved when leaders manage quality deliberately, teams improve processes systematically, and everyone operates under the same principles.
TQP Training Programs
Learn how to design, implement, and sustain company-wide quality systems using the Total Quality Process (TQP) framework.
Learn PDCA problem solving and practical tools to improve processes and prevent defects at the source.
Master Total Quality Management to boost performance, consistency, and customer satisfaction.
Client Success Story
WORKSHOP HIGHLIGHT
Elevating Public Service Excellence: TQM Workshop Transforms Bhutan's G2C Office Operations
May 17, 2015