Service Design Training Presentation (PowerPoint PPT Deck)

DESCRIPTION

This professionally designed Service Design Training Presentation (Service Design PPT) equips facilitators, trainers, and consultants with the tools to introduce service design thinking across organizations. It blends design thinking, systems thinking, and customer experience strategy into a facilitation-ready format.

LEARNING OBJECTIVES

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1. Acquire knowledge of key concepts and principles of service design

2. Develop skills in applying service design methods and tools through practice

3. Explore empathy-driven tools such as personas, empathy maps, and journey maps

4. Understand how service design integrates with systems thinking for holistic solutions

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Note: This training package includes:

1. Service Design PPT training presentation and templates (PowerPoint format)

2. Design Thinking poster (PDF format, in color and monochrome, printable in A3 size)

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CONTENTS

• Introduction to Service Design: Why organizations need service design in a digital-first world

• Customer Experience Challenges: Breaking silos, addressing end-to-end journeys, and overcoming misperceptions

• Models & Frameworks: Kano Model, McKinsey customer journeys, human-centered design lenses

• Mindset Shifts: Traditional vs. service design thinking, left vs. right brain approaches

• Service Design Tools: Personas, empathy maps, journey maps, system maps, prototypes, business model canvas

• Phases of Service Design Thinking: Empathize, Define, Ideate, Prototype, Test

• Workshop Activities: Brainstorming problems, identifying issues, creating personas, mapping journeys

• Appendix I - Templates for Workshop Practice

• Appendix II - Suggested Facilitation Techniques

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USE CASES

• Internal capability building for service innovation

• Customer experience transformation workshops

• Leadership development and cross-functional alignment

• Digital transformation and design-led strategy sessions

WHY CHOOSE THIS DECK

• Facilitation-ready: Structured slides, clear objectives, and interactive activities

• Practitioner-built: Reflects real-world challenges and proven frameworks

• Customizable: Adaptable to your organization’s context and maturity level

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You may also be interested in the following related documents (sold separately):

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1. Design Thinking

2. Human-Centered Systems Thinking

3. Lead With Systems Thinking

4. Introduction to Agile & Scrum

5. Customer Journey Mapping

6. Value Proposition Canvas

7. Business Model Canvas

8. Service Design

9. Lean Start-up

10. Exponential Organizations (ExOs)

11. Product-Led Growth

12. Jobs-To-Be-Done (JTBD) Framework

13. Digital Transformation: People, Organization & Change

14. Change Management

15. Objectives and Key Results (OKRs)

16. Innovation Management Frameworks

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