digital transformation | oeconsulting

Digital Transformation: Bridging the Customer Service Gap

Allan Ung Bridging the Gap Between Digital Transformation and Customer Experience in Customer Service In today's digital age, businesses...

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Designing Commuter Solutions with Design Thinking: A SimplyGo Chronicle

Allan Ung Fare gates at a Singapore train station (Photo: Vulcan Post) "You've got to start with the customer experience and work back...

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Digital Transformation: A Step-by-Step Guide for Successful Implementation

Allan Ung “The future is digital. It’s not a question of if; it’s a question of when.” Marc Benioff Salesforce CEO Introduction In...

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From Resistance to Resilience: The Power of Effective Change Management

Allan Ung "The greatest danger in times of turbulence is not the turbulence; it is to act with yesterday's logic." Peter Drucker...

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Hoshin Planning: The Ultimate Strategy for Sustainable Growth

by Allan Ung Introduction In today's competitive business environment, strategic planning is essential for organizations to stay ahead of...

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How to Craft Effective Customer Journey Maps for Business

by Allan Ung Steve Jobs once wisely stated, "You've got to start with the customer experience and work back toward the technology – not...

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