Allan UngMar 64 minDigital Transformation: Bridging the Customer Service GapAllan Ung Bridging the Gap Between Digital Transformation and Customer Experience in Customer Service In today's digital age, businesses...
Allan UngJan 225 minDesigning Commuter Solutions with Design Thinking: A SimplyGo ChronicleAllan Ung Fare gates at a Singapore train station (Photo: Vulcan Post) "You've got to start with the customer experience and work back...
Allan UngSep 29, 20234 minDigital Transformation: A Step-by-Step Guide for Successful ImplementationAllan Ung “The future is digital. It’s not a question of if; it’s a question of when.” Marc Benioff Salesforce CEO Introduction In...
Allan UngApr 15, 20239 minFrom Resistance to Resilience: The Power of Effective Change ManagementAllan Ung "The greatest danger in times of turbulence is not the turbulence; it is to act with yesterday's logic." Peter Drucker...
Allan UngFeb 26, 20235 minHoshin Planning: The Ultimate Strategy for Sustainable Growthby Allan Ung Introduction In today's competitive business environment, strategic planning is essential for organizations to stay ahead of...