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Trainee performing a practice demonstration while a supervisor looks on

TWI TRAINING PROGRAMS
(JI.JM.JR)

Reinforce standard work, simplify work processes and strengthen labor-management relations.

Description

The Training Within Industry (TWI) training course develops frontline supervisors and trainers with practical skills to instruct work, improve methods, and build effective workplace relationships. Based on the proven TWI framework, this program focuses on Job Instruction (JI), Job Methods (JM), and Job Relations (JR) to strengthen workforce capability and standardise operational performance.

Recommended Audience

This course is suitable for:

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  • Supervisors and team leaders

  • Trainers and workplace coaches

  • Continuous improvement practitioners

  • Operations and HR professionals involved in skills development

Methodology

Team discussion on the TWI Job Breakdown Sheet
TWI Job Instruction participants carrying out a practice demonstration

  • This is an experiential workshop, which emphasises engagement, interaction and practice​

  • Participants should expect short presentations that introduce content, examples, case studies, group activities for skills practice, and group discussions for reflection that deepens their learning

  • Hands-on practice demonstrations by participants on the TWI methods and tools.

Learning Objectives

  • Job Instruction (JI): Learn how to instruct employees so they can quickly remember to do a job, correctly, safely and conscientiously.

  • Job Relations (JR): Learn how to lead employees so that problems are prevented and analytical methods are used to effectively resolve problems.

  • Job Methods (JM): Learn how to improve methods for producing greater quantities of good quality products in less time by effectively using available workforce, machines and materials. 

Workshop Outline

  • Overview and Introduction to TWI Programs

    • Brief History of TWI

    • Challenges in Production & Service Delivery

    • TWI - The Missing Link in Lean

    • What is TWI Training?

    • TWI - "The 3-Legged Stool"

    • Benefits of TWI Training

    • The TWI 4-Step Learning Process

    • Definition of a Supervisor

    • Five Needs Model for Good Supervisors

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  • Job Instruction (JI)​

    • Four Steps for Job Instruction

    • Four Steps to Get Ready

    • Job Breakdown – Important Steps, Key Points & Reasons

    • Training Timetables

    • Special Instruction Problems (and how to handle them)

    • Job Instruction & Standard Work

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  • Job Relations (JR)

    • Foundations for Good Relations

    • Chart on Supervisory Responsibility and the Individual

    • How Problems Arise

    • Four Steps for Job Relations

    • How to Get Feelings & Opinions

    • How to See Problems Coming

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  • Job Methods (JM)

    • Four Steps for Job Methods Improvement

    • Job Breakdown Sheet

    • 5W’s & 1H

    • Eliminate, Combine, Rearrange & Simplify

    • Job Method Improvement Proposal Sheet

    • Resistance & Resentment

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  • How to Implement TWI

  • Sustaining TWI

  • Summary

Duration

2 days  |   3 days   |  4 days

depending on the actual class size

Customization

The TWI training programs can be delivered individually - you can opt for any one  (e.g. JI) or two (e.g. JI + JR) programs without taking all three

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Award of Certificate

Certificate of Attendance will be issued to participants who have attended at least 75% of the workshop

WHAT PEOPLE SAY

"After your lecture, we appointed some of them to Leaders. They worked well and organized other workers well. And this area's performance not only productivity but also safety, is better than I expected."

HIROYUKI NAKAMURA,

Plant Director,

NSG Group

Get started with TWI training

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