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Digital Transformation in Customer Service: How to Bridge the Experience Gap
Allan Ung Bridging the Gap Between Digital Transformation and Customer Experience in Customer Service In today's digital age, businesses...

Allan Ung
Mar 6, 20244 min read
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Shopee Online Shopping: Lessons from a Wrong Product Delivery Experience
Allan Ung Navigating Online Shopping Woes: Lessons from Shopee's Wrong Product Delivery "Your most unhappy customers are your greatest...

Allan Ung
Feb 9, 20245 min read
195 views


Customer-Centric Value Proposition Canvas: How to Create Offers That Sell
Allan Ung Introduction In today's fast-paced business landscape, understanding your customers' needs and creating compelling value...

Allan Ung
Aug 19, 20233 min read
159 views
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