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Empathy and Active Listening in the Age of AI—The Human Skills That Decide Who Gets Replaced
As AI rapidly automates analysis, reporting, and decision-making, many professionals face an uncomfortable reality: technical skills alone are no longer enough. Empathy and active listening—long dismissed as “soft skills”—are now core human capabilities that AI cannot replicate. This article explains why these skills may determine who remains relevant, who leads change, and who gets replaced in the age of intelligent machines.

Allan Ung
Dec 21, 20254 min read


Digital Transformation in Customer Service: How to Bridge the Experience Gap
Discover how digital transformation is revolutionizing customer service. Learn from Allan Ung, a Principal Consultant at a Singapore-based consulting firm.

Allan Ung
Mar 6, 20244 min read


Shopee Online Shopping: Lessons from a Wrong Product Delivery Experience
Explore the pitfalls of online shopping on Shopee. Learn from real-life wrong product delivery scenarios and enhance your customer journey. Get insights now!

Allan Ung
Feb 9, 20245 min read


Customer-Centric Value Proposition Canvas: How to Create Offers That Sell
Unlock your business's potential with a customer-centric value proposition canvas. Learn how to understand your customers' needs and create value they want. Explore the power of this tool in our latest blog post.

Allan Ung
Aug 19, 20233 min read
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