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QUALITY IMPROVEMENT COURSE (QIC)

Improving processes systematically using PDCA and practical quality tools.

Description

The Quality Improvement Course (QIC) equips participants with a practical, structured approach to improving quality and processes using the  Total Quality Process (TQP) Framework.

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Designed as the improvement counterpart to quality management, this course focuses on how quality is improved in daily work — through disciplined problem solving, data-driven decision-making, and strong individual and team ownership.

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Participants will learn how the Principles of Quality, the House of TQP, and the Plan–Do–Check–Act (PDCA) cycle work together to reduce waste, prevent defects, and consistently meet customer requirements. The course emphasises local PDCA cycles embedded within the organisation’s overall quality system, ensuring improvements are aligned, sustainable, and repeatable.

Team sketching out a process map
Team putting their ideas on a flip chart
Team discussing and documenting their findings

Who This Is For

This course is recommended for:

  • Team leaders and supervisors

  • Quality improvement team members

  • Engineers, executives, and front-line staff

  • Individuals involved in problem solving, process improvement, or operational excellence

Course Approach

This highly interactive workshop combines short lectures, group activities, and real-world case studies. Participants will engage in hands-on exercises to apply practical tools to improve processes, reduce waste, and meet customer requirements.

Learning Outcomes

By the end of the training, participants will be able to:

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  1. Explain the Principles of Quality and their role in quality improvement

  2. Describe the TQP framework (House of TQP) and how quality improvement supports quality management

  3. Understand quality improvement as a systematic PDCA-driven process, not ad-hoc problem solving

  4. Apply the PDCA approach and the Eight Steps of Quality Improvement to real work problems

  5. Select and use appropriate quality improvement tools to analyse problems and improve processes

  6. Demonstrate personal ownership and commitment to prevention and continuous improvement

Workshop Outline

1. Introduction to Total Quality Process (TQP)

  • Goals and objectives of TQP

  • Fundamentals of quality improvement and its impact on productivity and performance

  • Benefits of building a Total Quality Culture

  • Understanding the Principles of Quality

  • The TQP Framework (House of TQP)

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2. Improving Quality Using PDCA

  • PDCA approach to quality improvement

  • The Eight Steps of Quality Improvement

  • Applying PDCA to real workplace problems

 

3. Practical Quality Improvement Tools

  • Introduction to the Seven QC Tools
    (e.g. Pareto Chart, Cause-and-Effect Diagram, Check Sheets)

  • Practical tips for selecting and applying tools effectively

  • Avoiding common pitfalls in tool-based problem solving

4. Process Management for Continuous Improvement

  • Understanding all work as a process executed within the organization’s quality system

  • Positioning local PDCA cycles as part of the “Do” phase of the organizational PDCA

  • Using PDCA to manage, stabilize, and improve day-to-day work processes

  • Embracing process ownership to ensure accountability and follow-through

  • Defining and standardizing processes to sustain improvements and prevent recurrence

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5. Role of Quality Improvement Teams

  • Philosophy and objectives of quality improvement teams

  • Team dynamics and effective collaboration

  • Roles and responsibilities within improvement teams

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6. Developing Personal Quality

  • Personal quality and prevention mindset

  • Role of the individual in quality improvement

  • Aligning daily work behaviours with quality goals

Award of Certificate

Certificate of Attendance will be issued to participants who have attended at least 75% of the workshop

Duration

1-day & 2-day formats available

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