File Size: 28.6 MB
Number of Slides: 106
Introduction to Quality
In today's business, quality is as important as it was ever before. As a key driver of customer satisfaction, quality transcends from products and services to the business model and customer experience. Moreover, successful Lean organizations in Japan are built on a strong foundation of quality. For without quality, delivering faster or cheaper is of no value to the customer.
This presentation introduces the basic concepts, philosophies and principles of quality. It includes the definitions of quality, benefits of quality improvement, teachings of the quality gurus, key elements of total quality, business excellence models, quality system and the methods and tools for quality improvement.
Also highlighted are the key quality mindsets and practices at the individual level: inspection is a poor substitute for quality; treat the next process as customer; quality begins with me; continuous improvement; and personal quality standards.
NOTE: This training package includes:
1. Introduction to Quality training presentation (PowerPoint format, 16:9 widescreen)
2. The Inspection Exercise (PowerPoint format, 4:3 standard screen)
Gain knowledge on the key concepts, philosophies and principles of Quality
Understand the Total Quality frameworks, methods and tools
Identify the challenges and best practices of Total Quality
Key Concepts of Quality
Quality Philosophies and Principles
Quality Frameworks and Models
Quality Improvement Methods and Tools
Challenges and Best Practices
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