File Type: PowerPoint (pptx)

 

File Size: 5.3 MB

 

Number of Slides: 101

 

Terms of Usage

Training Presentation/Powerpoint:

Customer Service Essentials

 

Description
 

Customer service is about how a company deals with its consumers before, during and after a purchase of a product or use of a service. It is a series of activities designed to enhance the level of customer satisfaction - that is, the feeling that a product or service has met the customer expectation.  A combination of knowledge, attitude, techniques and skills are essential for the customer service professional to provide a holistic and quality customer experience. 

 

In this training powerpoint, you can educate and train employees to deliver professional customer service to external paying customers as well as internal customers.

Note: This training powerpoint includes exercises for individual and group discussions and role plays. 

 

Learning Objectives​

 

1. To instill in customer service professionals the importance of providing excellent customer service

 

2. To equip customer service professionals with effective techniques and skills to provide excellent service

 

3. To manage and handle customer interactions and relationships

 


Contents
 

1.  Introduction to Customer Service

2.  Key Elements of Customer Service

3.  Effective Techniques and Skills

4.  Dealing with Different Types of Customers

You may also be interested in the following related documents (sold separately):

  1. Deliver Service Excellence

  2. Customer Service Basics

  3. Service Recovery

  4. Customer Delight Through Quality

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