Design Thinking Workshop Guide.png

File Type: PowerPoint (pptx)


Aspect Ratio: 4:3 Standard Screen


File Size: 53.3 MB


Number of Slides: 249


Terms of Usage

Training Presentation/Powerpoint:

Design Thinking


“Design is not what it looks like or feels like.

Design is how it works.”

Steve Jobs


Design Thinking is a process for creative problem solving. It allows everyone from all industries to use creative tools to address a vast range of challenges. The process is action-oriented, embraces simple mindset shifts and tackles problems from a new direction.


It encourages organizations to focus on the people they are creating for, which leads to better products, services, and internal processes. The framework can be used with analytical problem solving approaches such as Lean and Six Sigma. 


This detailed presentation is tailored specifically for Design Thinking facilitators, trainers and consultants who are preparing for delivery in a workshop environment. Alternatively, the introductory module can be used as a stand-alone awareness briefing material for a general audience.


You will get to train your target audiences how to solve problems creatively by building empathy, generating ideas, prototyping and testing new concepts before final implementation.

Note: This training package includes:

  1. Design Thinking training presentation (PowerPoint format)

  2. Design Thinking templates (PowerPoint format)

  3. Design Thinking poster (PDF format, in color and monochrome, printable in A3 size)


Learning Objectives

  1. Acquire a deep understanding of the key concepts and principles of Design Thinking

  2. Understand the mindsets of a Design Thinker

  3. Acquire detailed knowledge of the Design Thinking process, methods and tools in creative problem solving

  4. Develop skills in applying Design Thinking mindsets, methodology and tools in co-creating an improved customer experience journey through workshop practice

  5. Learn how to improve personal effectiveness by becoming a more empathetic service provider



1.  Key Concepts & Principles of Design Thinking

  • What is Design Thinking?

  • What Design Thinking Is Not

  • Benefits of Design Thinking

  • Industrial Applications of Design Thinking

  • Areas Within the Organization Where Design Thinking Can Apply

  • The Framework of Design Thinking

  • Case Studies of Design Thinking at Apple and Singapore Airlines


2.  Mindsets of a Design Thinker

  • Think Users First

  • Ask the Right Questions

  • Believe You Can Draw

  • Commit to Explore

  • Prototype to Test

3.  Design Thinking Process, Methods & Tools

  • Empathize - Understand Your Customers/Users

    • User Feedback, Persona and Empathy Map

  • Define - Define Clear Project/Business Objectives

    • Point of View, How Might We, Design Brief, Stakeholder Map, Context Map, Opportunity Map and Customer Journey Map

  • Ideate - Explore Ideas and Solutions

    • Ideation Methods, Divergent Method, Convergent Method, Prioritization Map, Affinity Map and Ideas Evaluation Matrix

  • Prototype - Build and Visualize Ideas and Solutions

    • Physical prototypes, Wireframes and Storyboards

  • Test - Review and Decide

    • User Feedback and Prototype Evaluation


  • Templates for Workshop Practice

You may also be interested in the following related documents (sold separately):

  1. Design Thinking Project Template

  2. Design Thinking Frameworks & Models

  3. Customer Journey Mapping

  4. Value Proposition Canvas

  5. Business Model Canvas

  6. Service Design

  7. Digital Transformation