top of page
PPT: Customer Service Essentials Training Presentation
American Express
pptx icon.png

File Type:

Aspect Ratio: 4:3 Standard Screen


File Size: 5.5 MB


Number of Slides: 102


Terms of Usage

Training Presentation/Powerpoint:

Customer Service Essentials



Customer service is about how a company deals with its consumers before, during and after a purchase of a product or use of a service. It is a series of activities designed to enhance the level of customer satisfaction - that is, the feeling that a product or service has met the customer expectation.  A combination of knowledge, attitude, techniques and skills are essential for the customer service professional to provide a holistic and quality customer experience. 


In this customer service PPT training presentation, you can educate and train employees to deliver professional customer service to external paying customers as well as internal customers.

Note: This training powerpoint includes exercises for individual and group discussions and role plays. 


Learning Objectives​


1. To instill in customer service professionals the importance of providing excellent customer service


2. To equip customer service professionals with effective techniques and skills to provide excellent service


3. To manage and handle customer interactions and relationships




1.  Introduction to Customer Service

2.  Key Elements of Customer Service

3.  Effective Techniques and Skills

4.  Dealing with Different Types of Customers

You may also be interested in the following presentations

(sold separately):

  1. Delivering Service Excellence

  2. Customer Service Essentials

  3. Service Recovery

  4. Service Design

  5. Design Thinking

  6. Customer Journey Mapping

  7. Value Proposition Canvas

  8. Business Model Canvas

  9. Change Management

  10. Digital Transformation

  11. Digital Customer Service

bottom of page