DESCRIPTION
 

ISO 9001:2015 is the world’s most widely adopted standard for Quality Management Systems (QMS), providing a proven framework for organizations to consistently meet customer, regulatory, and business requirements while driving continual improvement. Applicable to organizations of all sizes and industries, it supports the establishment of disciplined, process-based management systems aligned to strategic objectives.

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In 2024, ISO introduced amendments to ISO 9001:2015 to address climate change considerations. Organizations are now expected to determine whether climate change is relevant to their context and stakeholders, strengthening the integration of quality management with sustainability and risk management expectations.

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Built on core principles such as customer focus, leadership, process approach, risk-based thinking, and evidence-based decision making, ISO 9001:2015 helps organizations manage risks and opportunities, enhance performance, and improve organizational resilience. This includes evaluating climate-related risks where applicable, ensuring quality, compliance, and sustainability are addressed in a coherent manner.

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This ISO 9001:2015 Awareness PPT is designed for management, employees, new hires, and potential auditees. It provides a clear, practical understanding of the standard, its benefits, certification and audit processes, and key considerations for audit readiness. The presentation also serves as a valuable supplement for QMS professionals and internal auditor training, supporting effective and up-to-date QMS implementation.

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NOTE: This training package includes:
1. ISO 9001:2015 (QMS) Awareness PPT training presentation (PowerPoint format)
2. ISO 9001:2015 (QMS) poster (PDF format, in color and monochrome, printable in A3 size)

3. ISO Certification Audit poster (PDF format, in color and monochrome, printable in A3 size)

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LEARNING OBJECTIVES



1. Understand the purpose, scope, and value of ISO 9001:2015.

2. Familiarize participants with the ISO 9001 high-level structure.

3. Explain the certification and audit process.

4. Prepare participants with practical guidance for audit participation and readiness.

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CONTENTS
 

1. Overview of ISO 9001

• About ISO

• ISO Standards Contribute Directly to the U.N. Sustainable Development Goals (SDGs)

• What are Standards?

• What Standards are Not

• Why are Standards Important?

• Why an ISO Standard?

• What is a Management System?

• The ISO 9000 Series

• What is ISO 9001?

• How Does ISO 9001 Work?

• Where Does ISO 9001 Come From?

• Why is a Quality Management System Important?

• Advantages of Certification

• Accreditation & Certification Bodies

• Development of ISO 9001

• Quality Management Principles

• Why was ISO 9001 Revised?

• Key Improvements to ISO 9001:2015

• New Focus on Climate Action

• The Plan-Do-Check-Act (PDCA) Process Model

• Emphasis on Process Approach

• Risk-based Management

• Benefits of the New ISO 9001:2015

 

2. ISO 9001 Structure

• Annex L

• Framework of Annex L

• High-Level Structure (HLS)

• The ISO 9001:2015 Structure is Based on the High-Level Structure for Management System Standards

• HLS: The Same Core Elements

• ISO 9001:2015 Approach is Based on the PDCA Cycle

• PDCA and ISO 9001:2015 Clause Structure

• ISO 9001:2015 Key Clause Structure (4-10)

  • Context of the Organization (updated clauses 4.1 and 4.2 now include climate-related considerations)

  • Leadership

  • Planning

  • Support

  • Operation

  • Performance Evaluation

  • Improvement

• ​3 Steps to Align Your QMS with Climate Action

• The PDCA Cycle is the Engine of Continuous Improvement

• Continual Improvement

 

3. ISO 9001 Certification Process

• Becoming ISO 9001:2015 Certified

• Aligning/Transitioning to ISO 9001:2015

• ISO 9001:2015 Certification Process

• What Does Certification Assure?

 

4. Audit Approach

• What is a Quality Audit?

• What is an ISO Audit?

• What Are Audits Used For?

• Types of Quality Audits

• Internal Quality Audit

• Principles of Auditing

• Audit Focus

• Audit Approach

• Audit Emphasis

• Review of Documented Information

• Audit Findings

 

5. Handling an Audit Session

• Rights of Auditee

• Rights of Auditor

• How to Handle an Audit Session?

• Auditee's Conduct

• Interacting with Auditors: Do's

• Interacting with Auditors: Don'ts

 



You may also be interested in the following Management System Standards (sold separately):

1. Net Zero Guidelines (Based on IWA 42:2022)

2. ISO 9001:2015 (QMS) Awareness Training

3. ISO 10002:2018 (Complaints Handling) Awareness Training

4. ISO 13485:2016 (Medical Devices - QMS) Awareness Training

5. ISO 14001:2015 (EMS) Awareness Training

6. ISO 19011:2018 Auditing Management Systems Training

7. ISO/IEC 20000-1:2018 (SMS) Awareness Training

8. ISO 22000:2018 (FSMS) Awareness Training

9. ISO 22301:2019 (BCMS) Awareness Training

10. ISO 26000:2010 (Social Responsibility) Awareness Training

11. ISO/IEC 27001:2022 (ISMS) Awareness Training

12. ISO 31000:2018 (Risk Management) Awareness Training

13. ISO 37000:2021 (Governance of Organizations) Awareness Training

14. ISO 37001:2016 (ABMS) Awareness Training

15. ISO 37002:2021 ((WMS) Awareness Training

16. ISO 37301:2021 (CMS) Awareness Training

17. ISO/IEC 42001:2023 (AIMS) Awareness Training

18. ISO 45001:2018 (OH&S) Awareness Training

19. ISO 50001:2018 (EnMS) Awareness Training

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