In this blog, we discuss the 10 common pitfalls in problem solving in detail and explore ways to avoid them.

Discover the secrets to taking your customer service strategy from good to great! Learn from expert Allan Ung at Operational Excellence Consulting.

Discover the power of root cause analysis in solving problems for good. Dive into our expert insights and strategies for lasting solutions.

Hoshin planning is a participatory approach that involves everyone in the organization, from the top-level management to the frontline employees. It aims to create a shared vision and a collective understanding of the organization's goals and objectives, which helps to ensure that everyone is aligned towards the same outcomes.

Discover what design thinking is, its benefits, the design thinking mindsets, methods, and tools, applications, and best practices.

Customer Journey Maps serve as a visual means to identify the steps your customer goes through as they experience your product or service and the impact of each. A journey map is helpful for the problem solving team to “see” what the customer goes through in achieving what they want. To improve the quality of customer experience, organizations must have a better understanding of customers, gaining greater customer insight and cater to their customer's end-to-end journey.