DESCRIPTION

 

This comprehensive slide deck equips professionals with the knowledge and tools to tackle today's most complex organizational challenges.

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Human-Centered Systems Thinking blends the creativity and empathy of Design Thinking with the analytical rigor of Systems Thinking--enabling a holistic, practical approach to solving problems that are dynamic, multi-layered, and human-impacting.

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Grounded in real-world applications and structured learning, the deck includes:

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✅  5 core modules covering foundations, integration, and practice of Human-Centered Systems Thinking
✅  Clear explanations of key concepts like divergent-convergent thinking, iceberg model, and leverage points
✅  Visual tools including system maps, behavior-over-time graphs, and causal loops
✅  Use cases, group activities, and design briefs to guide real-world application

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Recognized in the World Economic Forum's Future of Jobs Report 2025 as a critical leadership capability for 2030, Systems Thinking--when combined with a human-centered lens--helps future-proof your leadership and innovation skills.

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Whether you're a beginner or have foundational knowledge in design or systems thinking, this slide deck will help you connect the dots, structure your thinking, and drive sustainable impact.

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LEARNING OBJECTIVES

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1. Understand the core principles and phases of Human-Centered Systems Thinking.

2. Learn to apply design and systems tools in real-world settings.

3. Practice mapping stakeholder needs and systemic causes to generate sustainable, people-centered solutions.

4. Build confidence in structuring and leading Human-Centered Systems Thinking projects in your organization.

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CONTENTS

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1. Introduction to Human-Centered Systems Thinking

• Understand what Human-Centered Systems Thinking is, its relevance, and how it integrates the strengths of Design Thinking and Systems Thinking.

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2. Design Thinking Foundations

• Learn the core phases of Design Thinking--Empathize, Define, Ideate, Prototype, and Test--with a focus on human-centered innovation.

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3. Systems Thinking Foundations

• Explore key systems thinking concepts including system maps, feedback loops, causal loops, 5 whys, system archetypes, leverage points, and mental models.

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4. Integrating Design and Systems Thinking

• Discover how to combine Design and Systems Thinking into an actionable framework, supported by the Iceberg model.

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5. Practising Human-Centered Systems Thinking in Real-World Challenges

• Apply Human-Centered Systems Thinking through case studies, empathy mapping, stakeholder mapping, design briefs, systems analysis and group activities. 

• Participants scope and develop their own Human-Centered Systems Thinking projects based on real organizational issues.

 

 

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You may also be interested in the following related documents (sold separately):

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1. Design Thinking

2. Human-Centered Systems Thinking

3. Lead With Systems Thinking

4. Introduction to Agile & Scrum

5. Customer Journey Mapping

6. Value Proposition Canvas

7. Business Model Canvas

8. Service Design

9. Lean Start-up

10. Exponential Organizations (ExOs)

11. Product-Led Growth

12. Jobs-To-Be-Done (JTBD) Framework

13. Digital Transformation: People, Organization & Change

14. Change Management

15. Objectives and Key Results (OKRs)

 

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