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TWI Job Instruction (JI) Training
TWI Job Instruction (JI) Training
TWI Job Instruction (JI) Training
TWI Job Instruction (JI) Training
Training program:

TWI Program: 

Job Instruction (JI) Training

“We are what we repeatedly do.
Excellence, therefore,
is not an act but a habit.”
- Aristotle



The TWI Job Instruction (JI) program teaches supervisors how to quickly train employees to do a job correctly, safely, and conscientiously. This tried and tested methodology is based on the 4-Step Method of Job Instruction and utilizes tools such as the Job Breakdown Sheet and Training Timetable. These work standards then provide the foundation for employee engagement, continuous improvement and problem solving.


Participants are taught how to set the stage for instruction, effectively demonstrate the task, observe and coach the operator and taper off coaching with proper follow-up. Benefits experienced when practicing Job Instruction are reduced training time, less scrap and rework, fewer accidents, and increased job satisfaction.


NOTE:  Our TWI training materials are closely aligned to the original TWI training manuals developed by the TWI Service. 


Recommended Audience

  • This course is designed for any manager, supervisor, line leader and trainer wishing to gain practical know-how on the principles, process and tools of the TWI Job Instruction methodology to enhance Lean transformation



  • This is an experiential workshop, which emphasises engagement, interaction and practice​

  • Participants should expect short presentations that introduce content, examples, case studies, video presentations, group activities for skills practice, and group discussions for reflection that deepens their learning

  • Hands-on practice demonstrations by participants on the four-step coaching process and the Job Breakdown Sheet

  • Training curriculum based on the original TWI training manuals developed by the TWI Service


Learning Objectives

  1. Conduct training based on the 4-Step Method of Job Instruction

  2. Apply the Job Breakdown process to define the important steps, key points and reasons for the key points

  3. Utilize a Time Table for training to identify, prioritize and schedule the necessary training 



  • Get more done with less equipment and manpower

  • Improve quality, reduce scrap by achieving standard work across operators and shifts

  • Reduce safety incidents

  • Decrease training time, especially for temporary employees

  • Reduce labor hours

  • Reduce grievances

  • Transfer knowledge from a skilled workforce to an unskilled or green workforce




  • Introduction to the TWI Program

  • Role of Supervisors in Lean Transformation

  • Five Needs of Good Supervisors

  • Workforce Instruction – Two Ineffective Methods

  • Four Steps of Job Instruction

  • Four Steps to Get Ready

  • Job Breakdown – Important Steps, Key Points & Reasons

  • Practice Demonstrations of the 4-Step Method and Job Breakdown of actual jobs

  • Training Timetables

  • Special Instruction Problems (and how to handle them)

  • Integrating TWI Job Instruction with Lean Standard Work & Problem Solving

  • How to Implement Job Instruction

  • Summary & Closing

Award of Certificate

  • Certificate of Attendance will be issued to participants who have attended at least 75% of the workshop


  • 2 days

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