Training Presentation/Powerpoint:
Lean Office
Description
Lean Office is a management philosophy based on the Toyota Production System (TPS). With Lean Office, you will be able to enhance value for your customers by improving and smoothing the office/administrative process flow and eliminating waste. Simply put, by becoming a Lean Office, you will be able to increase productivity and create greater customer value with less resources.
By teaching this presentation to managers and employees working in Office/Service environments, they will have a better understanding of the Lean principles and approach to eliminating waste, and will be more forthcoming to lead and participate in the Lean implementation process.
Learning Objectives
-
Understand the principles and key concepts of Lean
-
Identify value and waste
-
Gain an overview of key Lean principles and tools, and their applications
-
Apply 5S principles to improve office organization and efficiency
-
Apply a simple problem solving process
Contents
1. Introduction to Lean Office
- What is Lean
- What Lean is not
- Lean thinking vs traditional thinking
- Lean office framework
- Lean applications in office/service environments
- Benefits of Lean office
2. Key Concepts of Lean Office
- Eight types of waste
- Value-added activities
- Non-value-added activities (waste)
- Lean thinking philosophy
- Lean principles
3. Overview of Lean Methods & Tools
- Muda, Mura & Muri
- Gemba framework
- 5S principles
- Visual management
- Office layout
- Spaghetti diagram
- Value stream mapping
- Standard work
- Heijunka (Load leveling)
- Fexible workforce
- Quality at source
- Poka yoke (mistake proofing)
- Kaizen
- PDCA problem solving
- Pareto chart
- 5 Whys
- Cause and effect diagram
4. Ways to develop "Kaizen Eyes"
- What are "Kaizen eyes"?
- Ways to develop "Kaizen eyes"
5. Lean Roles
- Lean steering committee
- Lean deployment leader
- Lean champions
- Lean process owner
- Lean coach
- Team leader
- Team members
6. Sustaining a Lean Office
- Critical success factors
- Lessons from other adopters