Description
 

Lean Office is a management philosophy based on the Toyota Production System (TPS). With Lean Office, you will be able to enhance value for your customers by improving and smoothing the office/administrative process flow and eliminating waste. Simply put, by becoming a Lean Office, you will be able to increase productivity and create greater customer value with less resources. The Lean approach shows you how to increase profits by reducing the cost of waste. And lean is a practice consisting of continuous experimentation to achieve perfect value with zero waste.

Based on the Lean philosophy, all activities in an organization can be grouped into two categories: value-added (VA) activities, and non-value-added (NVA) activities. It should be noted that VA and NVA activities (waste) are viewed from the customer perspective.

VA activities are those that bring higher value to products and services. Examples are answering customer queries, entering orders, ordering materials, laying foundation, creating codes, assembling parts, shipping of goods to customers, etc. Customers are willing to pay for these improvements which can change the form, fit or function of a product or service.

On the other hand, NVA activities are tasks that add cost or time but do not add value. Examples are filing, copying, recording, waiting, counting, checking, inspecting, testing, reviewing and obtaining approvals. These activities should be eliminated, simplified or reduced as much as possible.

By tackling waste from an end-to-end business process, not only can your company improve the value of its products and services, you can also achieve significant cost reduction, strengthen cash flow and emerge from the pandemic or downturn with a stronger and more competitive profile.

 

By teaching this Lean Office PPT presentation to managers and employees working in office or service environments, they will have a better understanding of the Lean principles and approach to eliminating waste, and will be more forthcoming to lead and participate in the Lean implementation process.

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Note: This training package includes:

1. Lean Office PPT training presentation (PowerPoint format)

2. Lean poster (PDF format, in color and monochrome, printable in A3 size)

3. Eight Wastes of Lean poster (PDF format, in color and monochrome, printable in A3 size)

 

Learning Objectives



1. Understand the principles and key concepts of Lean 

2. Identify value and waste

3. Gain an overview of key Lean principles and tools, and their applications

4. Apply 5S principles to improve office organization and efficiency

5. Apply a simple problem solving process

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Contents

 

1.  Introduction to Lean Office

• What is Lean

• What Lean is not

•  Lean thinking vs traditional thinking

• Lean office framework

• Lean applications in office/service environments

• Benefits of Lean office

 

2.  Key Concepts of Lean Office

• Eight types of waste

• Value-added activities

• Non-value-added activities (waste)

• Lean thinking philosophy

• Lean principles

 

3.  Overview of Lean Methods & Tools

• Muda, Mura & Muri

• Gemba framework

• 5S principles

• Visual management

• Office layout

• Spaghetti diagram

• Value stream mapping

• Standard work

• Heijunka (Load leveling)

• Flexible workforce

• Quality at source

• Poka yoke (mistake-proofing)

• Kaizen

• PDCA problem solving

• Pareto chart

• 5 Whys

• Cause and effect diagram

 

4.  Ways to develop "Kaizen Eyes"

• What are "Kaizen eyes"?

• Ways to develop "Kaizen eyes"

 

5.  Lean Roles

• Lean steering committee

• Lean deployment leader

• Lean champions

• Lean process owner

• Lean coach

• Team leader

• Team members

 

6.  Sustaining a Lean Office

• Critical success factors

• Lessons from other adopters

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You may also be interested in the following training presentations and templates (sold separately):

1. Lean Thinking

2. Lean Manufacturing

3. Lean Six Sigma DMAIC Project Template

4. Six Sigma Overview

5. 5S Techniques

6. 5S for the Office

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