top of page


Human-Centered Systems Thinking in Action: Reframing Singapore’s MRT for Reliability, Trust, and Human Experience
When MRT systems falter, commuter trust erodes. This article explores human‑centered systems thinking, showing how feedback loops, leverage points, and stakeholder maps can transform reliability and resilience.

Allan Ung
Dec 31, 20258 min read


Human-Centered Systems Thinking in the Age of AI and Business Complexity
Discover how Human-Centered Systems Thinking (HCST) combines design thinking and systems thinking to help leaders thrive in the age of AI and complexity. Allan Ung of Operational Excellence Consulting explains why empathy, systems insight, and critical thinking are the true differentiators for sustainable innovation and operational excellence.

Allan Ung
Dec 29, 20255 min read


Critical Thinking Reimagined: A 4-Lens Model for Smarter Problem Solving
The 4-Lens Critical Thinking Model--an integrated approach combining Analytical Thinking, Lean Thinking, Design Thinking, and Systems Thinking. This framework equips leaders, managers, and teams to solve problems with clarity, efficiency, creativity, and foresight.

Allan Ung
Sep 23, 20253 min read


The Future of Agile HR: How to Adapt, Innovate, and Thrive in a Changing Workplace
Traditional HR is outdated. Agile HR drives adaptability, workforce agility & innovation. Ready to transform #FutureOfHR #AgileHR

Allan Ung
Feb 14, 20254 min read


Lean Management Assessment: Is Your Business on the Path to Operational Excellence?
Unlock the blueprint for operational excellence with a Lean Management Assessment. Dive deep into lean practices and elevate your operational efficiency.

Allan Ung
Feb 14, 20253 min read


Sustainability: Building a Future Where People, Planet, and Profit Thrive
Discover how sustainability can drive success for businesses and the planet. Learn from a leading consulting firm's expertise in Singapore.

Allan Ung
Jun 1, 20243 min read


Kaizen in Business Today: Why Continuous Improvement Still Matters
Kaizen remains as a relevant and vital methodology for modern businesses, providing a framework for continuous improvement that empowers organizations in a rapidly evolving business landscape.

Allan Ung
Jan 15, 20244 min read


A3 Hoshin Planning: The Strategy Tool That Bridges Execution Gaps
A3 Hoshin Planning is a strategic deployment framework that empowers organizations to navigate from their Current State to a Desired State. Unlike traditional planning approaches, A3 Hoshin focuses on prioritizing crucial aspects, allowing leaders to concentrate on what truly matters without being overwhelmed by unnecessary details. This transformative process serves as a clear path for organizations to streamline efforts, foster continuous improvement, and achieve strategic

Allan Ung
Dec 29, 20233 min read


Process Streamlining: 9 Proven Cost-Saving Approaches for Your Business
Discover 9 cost-saving approaches to boost profitability through process streamlining. Learn how process streamlining enhances profitability today!

Allan Ung
Apr 20, 20238 min read


Visual Management: 10 Tools to Supercharge Team Productivity
In this blog, we discuss the definition and importance of visual management, its applications in lean manufacturing, the benefits it offers, and ten various visual management techniques and tools that organizations can use to achieve their objectives.

Allan Ung
Apr 19, 202310 min read
bottom of page




